I have this gym membership and it costs 19.99 a month. I never really look at the date they take it out but they do. Well, I lost my debit card and I put a hold on the account and I guess during these 3 days that the card was on hold the gym tried to take their payment out and it was denied. They called me YESTERDAY and I explained the situation and they said oh, it will be okay. We will charge you 19.99, just bring us a voided check so we can take it out of your checking account and we won't charge you the 29.99 fee for it being late and we will give you a free gym bag. I was like okay, I'll do that. I look at my account today and I was charged 29.99! Really? So I call the gym and the manager gets on the phone and I explained to her the situation and she says...everything was in your contract..and I tell her I UNDERSTAND THAT, BUT the lady I spoke to yesterday told me they wouldn't charge me 29.99 IF I brought that information to them and that they would give me a FREE gym bag, and she says...well we never know when the company is going to take the late fee out and it can come out anytime after the 17th..and she says AGAIN it was in your agreement.
I said I UNDERSTAND THAT BUT THE LADY YESTERDAY DID NOT MENTION THIS TO ME...and she said AGAIN...it was in your agreement...and I said IN A VERY NICE WAY ...it would have helped if the lady on the phone would have told me that I could still be charged extra...and you know what she said again...IT WAS IN YOUR AGREEMENT...I just got frustrated and told her to have a good day.
I was trying to make this lady aware that if she told hear employees that the customer could still be charged then it would have saved a whole phone call but she acted as if she didn't want to her what I had to say and kept repeating EVERYTHING IS IN YOUR AGREEMENT.
So now I'm just fustrated.
Am I wrong for feeling this way? I can take honest opinions.