But, I know this is a warehouse issue and not customer service.
I ordered a ton of stuff from diapers.com. the only problem? I ordered a fireman duck spout cover and got a super girly one instead. I called, they said to keep it and they would send another......girl duck.
I called again (I was very nice) and stressed I wanted/ ordered the boy one- a fireman. They were very apologetic and sent out another..... Girl duck.
Since I was mad and knew I woulnt be sweet over the phone, I sent them an email with the picture attached. I said thanks for trying, but at this point ill just go buy one at the store....
:( no local stores have the fireman one.... *sigh
Well, they ended up sending me an e-mail saying another duck was on the way. I FINALLY got the right one!!!!! Yay!!!!!
Pic in replies (pg 2?)