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Mom Confessions Mom Confessions

My poor fiancé and a question about hotels

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He had to go out of town for work and his plane didn't land till 11pm and he made reservations at a hotel (Sheraton) and told them his plane doesn't land till 11.

Well he gets there last night and they had overbooked the hotel and didn't have a room for him, he was understandably pissed but luckily the 4 points Sheraton across the street had room.

So my question. Can they do that and how often do they do that? I can't imagine making a reservation for a hotel room and finding out they gave your room away especially when you need to be up in 7 hours to get to the office.
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by on Nov. 16, 2012 at 9:29 AM
Replies (21-30):
twinmommy27
by Ruby Member on Nov. 16, 2012 at 9:46 AM
Did they get him the room across the street?

If he's there for two days they should have given him a night free...


DH is an elite member with Hilton and Marriott though..so they have incentive not to piss him off. Lol


Quoting Roxygurl:

Nope. They gave him a discount though I'm not sure how much, he's only there for 2 nights.



Quoting twinmommy27:

It's never happened to us...DH is in hotels more then he's home.





Did they get the room for him across the street for free?

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Anonymous
by Anonymous on Nov. 16, 2012 at 9:46 AM

if the company booked it- then it should be with the company card- therefore the room still should have been there. my hubby just had to go out of town this past monday, plane was late leaving here, then stuck at dallas for over three hrs- so they didn't get to the hotel til a little after midnight. room still there

Quoting Roxygurl:

Straight through the hotel, I believe his company actually booked the room for him.

Quoting Jade89:

I worked for the Sheraton New Orleans, I can tell ya, yes they can and will do that.



Did he book through a third party site or straight through the hotel?


Roxygurl
by Emerald Member on Nov. 16, 2012 at 9:46 AM
I know the 4 points gave him some sort of a discount though I'm not sure what or how much.

Quoting Jade89:

Usually if a hotel over sells they will first find rooms elsewhere for people who booked third party. Then they will work on making accommodations for guests who booked thru them as they arrive. Usually they take care of the first night. He should check with the original hotel, they should pay the first night and offer him breakfast or a dining credit for within the hotel




Quoting Roxygurl:

Straight through the hotel, I believe his company actually booked the room for him.





Quoting Jade89:

I worked for the Sheraton New Orleans, I can tell ya, yes they can and will do that.







Did he book through a third party site or straight through the hotel?

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Anonymous
by Anonymous on Nov. 16, 2012 at 9:47 AM

bull- i have never lost a room. no matter what time i have gotten in.

Quoting Jade89:

Not true


Quoting Anonymous:

if his room is reserved with a card- they have to hold it, if not



Roxygurl
by Emerald Member on Nov. 16, 2012 at 9:47 AM
It sure wasnt. Like I said he lucked out and the 4 points across the street had room, otherwise he would've been looking for another place.

Quoting Anonymous:

if the company booked it- then it should be with the company card- therefore the room still should have been there. my hubby just had to go out of town this past monday, plane was late leaving here, then stuck at dallas for over three hrs- so they didn't get to the hotel til a little after midnight. room still there


Quoting Roxygurl:

Straight through the hotel, I believe his company actually booked the room for him.



Quoting Jade89:

I worked for the Sheraton New Orleans, I can tell ya, yes they can and will do that.





Did he book through a third party site or straight through the hotel?


Posted on CafeMom Mobile
Roxygurl
by Emerald Member on Nov. 16, 2012 at 9:48 AM
His card WAS reserved with a card. A company credit card I believe and they still gave his room away.

Quoting Anonymous:

bull- i have never lost a room. no matter what time i have gotten in.


Quoting Jade89:

Not true





Quoting Anonymous:

if his room is reserved with a card- they have to hold it, if not




Posted on CafeMom Mobile
Jade89
by Silver Member on Nov. 16, 2012 at 9:48 AM
1 mom liked this
Which is great for your husband, but had that hotel been over booked his room would NOT have been available. They would have relocated him to a different hotel upon arrival UNLESS he is a VIP member to their brand.




Quoting Anonymous:

if the company booked it- then it should be with the company card- therefore the room still should have been there. my hubby just had to go out of town this past monday, plane was late leaving here, then stuck at dallas for over three hrs- so they didn't get to the hotel til a little after midnight. room still there


Quoting Roxygurl:

Straight through the hotel, I believe his company actually booked the room for him.



Quoting Jade89:

I worked for the Sheraton New Orleans, I can tell ya, yes they can and will do that.





Did he book through a third party site or straight through the hotel?



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dbush0584
by Platinum Member on Nov. 16, 2012 at 9:49 AM
1 mom liked this

They can and they pay for the other room.  I ran the front office at a Hilton in Branson and we had that problem a couple of times.

Roxygurl
by Emerald Member on Nov. 16, 2012 at 9:49 AM
No, he drove over there and asked. There is a chance they told them to be expecting him I don't know that but he went over there and was bitching about what happened and the lady gave him some sort of a discount though I have no clue what it was

Quoting twinmommy27:

Did they get him the room across the street?



If he's there for two days they should have given him a night free...





DH is an elite member with Hilton and Marriott though..so they have incentive not to piss him off. Lol




Quoting Roxygurl:

Nope. They gave him a discount though I'm not sure how much, he's only there for 2 nights.





Quoting twinmommy27:

It's never happened to us...DH is in hotels more then he's home.







Did they get the room for him across the street for free?

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Jade89
by Silver Member on Nov. 16, 2012 at 9:50 AM
And as I said before its a completely different situation on a sold/over sold night! They don't just give your room away after a certain time... Unless they are over booked, then they will relocate you to a hotel with vacancies, they call and handle the arrangements... And usually the hotel you booked with will pay for your first night


Quoting Anonymous:

bull- i have never lost a room. no matter what time i have gotten in.


Quoting Jade89:

Not true





Quoting Anonymous:

if his room is reserved with a card- they have to hold it, if not





Posted on the NEW CafeMom Mobile
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