The whole time I hear her husband in the background yelling about how I don't know what I'm talking about, I'm stupid, a bitch, etc. Wife told him, you need to stop.
He actually got on the phone yelling, saying I'm a stupid bitch, a fucking aashole and I need to fix his shit right now because it's a holiday!! O_o
I said ma'am, I apologize, but I am going to disconnect the call because of your husband. I'm sorry your box isn't working, and if you would like to swap boxes feel free to do so.
I was still super polite to her.
Wtf?? I swear, what gives people the audacity to talk to another person that way??
So ready to go home....
ETA: you ladies are awesome ... thanks for the similarly crazy stories and the laughs to help me feel better, lol.