I work at walmart. In the electronics and connection center. My customers have questions. Sometimes they have lots of questions. Well. With me being the associate in the connection center I have a lot of paperwork to get through in the mornings. The electronics associate has freight to work. She decided she was going to give me a list of tasks (mind you, she is not management or anything) I told her "If I can get to it" Also, I am always the one that customers seek out plus walmart policy is to speak with any customer within ten feet. So I always great and then take the time to answer all of the customers questions. I do not care if the customer is buying the $15 prepaid phone or getting the galaxy s3 on ATT contract. I treat them all the same. The electronics girl will keep her head down and not speak to the customers unless they ask her a direct question. And then she will mainly point and say "over there" or be very abrupt wih customers. I am fabulous with customer service. On monday she got mad and told managment the I told her that I wasnt going to help her. Which was not true. So they had a "sit down" with me and told me that I need to "get rid" of the customers faster so that I could be of more assistance on the freight. If im the only associate helping customers then my other tasks will fall behind. Its that simple. Also, I will be surronded by customers waiting for my help...and she will not ask a single one of them if they need anything.
And then on tuesday I was helping this little old couple. They had never had a prepaid phone but couldnt afford their monthly contract bill. So I was giving them options on prepaid. There is a lot of info to cover wih the different plans. They made a joke about there dog not needing a phone so I said "oh but couldnt you imagine the puppy running around with a bluetooth? so much easier to call him inside!" They laughed and asked more questions. They then had questions about laptops and tablets...the differences and which is better for whatevers. My manager overheard this and told me I need to stop being so personal wih customers. That it is not necassaru to send time wih them and I need to start wrapping it up.
I know I could have cut 30 seconds out of the conversation by not making the dog joke. But they had legitimate questions. I am not going to be rude to them. They needed my help.
So. Nezt time a walmart employee is rude to you...just keep in mind that they just might be protecting their job!