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WTF Centurylink! A bit long POLL!!!!! Update in blue!

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Poll

Question: Should I call up and demand a new TV or not?

Options:

Yes, they broke, they are responsible.

No, it's your responsiblity for living in a messed up house.

Other, I'll explain it.


Only group members can vote in this poll.

Total Votes: 23

View Results

We have not had cable in over 3 years, no dish, no nothing.  We have been saving money by getting the highest internet speed and watching Netflix and Hulu and watching the occasional show on CH131.com.  However, recently it has come to our attention that CH131 and other sites that offer streaming are now being watched more closely by the government and we can get into trouble for streaming, not downloading, but streaming.  So, we have stopped using them and have been either buying the shows from Amazon or just not being able to watch them at all.  Which sort of sucks.

Now that you have the back story, on to the reason for the post.

I got a call from our ISP trying to sell us their triple play that has cable in it.  I usually tell them no and go on my way, BUT this time I decided to give it a try.  The guy comes out to install and somehow burns out 5, count that again 5 boxes- every time he tries to connect them all.  The way it works is that the main hub is the gateway router and the other boxes all hook up to it via a coaxial cable, then they all plug into the wall for power.  With the exception of my DS's box, which was connected separately, for whatever reason.  The main hub is connected to the outside DSL line for service and then passes the signal on to the other boxes.  This guy just kept getting more main hubs and blowing them.  For a total of 5

One would think after the first couple, he might do a little checking to see why it was happening, but no, he just kept doing it.  Once he got down to his very last box, he called his boss, who came over to help.  We had unplugged everything by this time, because it really shouldn't have been doing it what it was doing.  Anyway, the boss hooks everything back up and tests it and it seems fine- then it blows, too.

Somewhere in all of this, one of them had hooked up my 32' LCD TV via HDMI to the box in our bedroom and now- NONE OF THE HDMI INPUTS WILL WORK WITH IT!  The boss told us it was an electrical issue in the wall and we would need to have an electrician come out to figure out the issue.  However, I am now out of a TV, since nothing will plug into it and everything else (Bluray player, Roku) we have is HDMI.  I am wondering who is at fault here and if we should call Centurylink up and demand a new TV. 

BTW  We don't own this house and won't be getting the electrical issue fixed, as it has been working just fine up until now and I don't believe I should pay to fix something that is not broken and certainly not on the belief of Tweedle Dum and Tweedle Dee.  The home is in foreclosure, so the landlord will not fix it, unless it poses a danger to us and it does not.  It just means we cannot have cable. 

UPDATE!

So, the tech called and I told him to just come get the boxes and that I did not want Prism TV, just let me go back to what we had before.  I did call my Uncle who is a journeyman Electrician and he said it didn't sound like it was an electrical thing, as it sounded like something in their equipment, but of course, he would need to check it out himself to know for sure.  I went shopping, but DF was there and the tech did not take the Prism gateway, just the other boxes.  He said we needed to call CL and have them change it on the hub at the corner.  I was going to call today.  About 3 hours after he left, our service went out- ALL of it.  We called, we got hung up on (accidentally, I'm sure) three times before finally getting someone who said they would have to send a tech out today to check out our hub or box.  Well, I have homework due by 3pm, so I told them to call me, if they needed inside- as I now had to go to Starbucks. 

During the conversations with the CS people, I learned- they cancelled our Prism on the 23rd, although we never said one way or another until yesterday- the 24th.  The tech noted that it was our fault, this is after I told him about our TV and asked who do I call about filling out a damage form.  At one point, an agent told us that we did not have service at all and may need to get a new phone number and everything- later found out that was incorrect.  The tech changed out our RJ-45 block and took our old one, which was less than 3 months old, sorry buddy, that wasn't yours to take.  What a multitude of idiocy in one company!  How do they even manage to stay in business?

by on Jan. 23, 2013 at 9:55 AM
Replies (21-30):
Anonymous
by Anonymous on Jan. 23, 2013 at 10:42 PM

yep you need to call, speak to the head-demand them to repair and if it can't be repair- replace it. we had issues with twc. 


Nee86
by Silver Member on Jan. 23, 2013 at 10:43 PM
Talk to a supervisor. I could give you so many horror stories about Centurylink. They actually owe me money.
opal10161973
by Ruby Member on Jan. 23, 2013 at 10:45 PM

It's one of those things that really can't be repaired in a cost effective way, since it's cheaper to replace the TV.  I can find one that is similar and the cost has come down almost $100.  So, for about $300, it can be replaced.  I would even be willing to go and get one that is similar and let them take it off my bill.  I am not hard to work with, really. 

Quoting Anonymous:

yep you need to call, speak to the head-demand them to repair and if it can't be repair- replace it. we had issues with twc. 



opal10161973
by Ruby Member on Jan. 23, 2013 at 10:47 PM

I had to file a claim with the BBB because of Directv.  They paid it, too.  They owed me $200 in credits they never gave me.  Have you tried calling the BBB?

Quoting Nee86:

Talk to a supervisor. I could give you so many horror stories about Centurylink. They actually owe me money.


Coastiesgirl
by Member on Jan. 23, 2013 at 10:47 PM
Some tv's hdmi ports put out voltage. It will fry hdmi ports or cable boxes.

Or somewhere in the house the power is sending voltage down the coax. if voltage is present on the coax (it sounds like it) then its on you. You "own" the wire from the side of the house in. The company is responsible to get it to your home then you own it. That's why they charge to install now outlets and lines. This is how it works at the company I work for. CL might be different, I'm not sure because I don't work for them.
Posted on the NEW CafeMom Mobile
Nee86
by Silver Member on Jan. 23, 2013 at 10:58 PM
Quoting opal10161973:




Mine is a claim because their worker cut the fiber optic line going out of town. This meant no phone service. Well, I'm a member of our local fire department and we still have to respond so I had to sit down at the fire station for 13 hours and answer the phone because they re routed it so 911 calls would come straight to the department. I then had to call the dispatch center and have it dispatched. Centurytel offered to pay when they cut the line but once it came to handing over the check after the fire department billed them, well, now they don't want to pay.
opal10161973
by Ruby Member on Jan. 23, 2013 at 11:01 PM

Actually, I pay for their inside wire maintenance coverage, so everything is covered.  That is why I didn't have to pay a dime for the install.  So, if the voltage is present on the brand new coaxial wires they installed, then it is on them.  For all we know, it was an installation issue with their new coaxial cables. Since we tried connecting the boxes with just the DSL and it did not blow, but then it did with the coaxial. 

Also, since the installer knew that the boxes were having a power issue, why did he then plug everything including the HDMI cords back in?  I had unplugged the HDMI cords out of fear after the 4th box.  Since we don't know when the damage occurred, whether with the first box or the fifth, there is no way to know for sure when it happened.  If he had unplugged everything after the first blow and there was damage, then it would definately be attributable to us, but he did not.  The damage could have happened with the repeated blowouts, too.  Although that is less likely. 

Like I stated before, I would just like to time travel back to last week and tell them NO.  LOL

Quoting Coastiesgirl:

Some tv's hdmi ports put out voltage. It will fry hdmi ports or cable boxes.

Or somewhere in the house the power is sending voltage down the coax. if voltage is present on the coax (it sounds like it) then its on you. You "own" the wire from the side of the house in. The company is responsible to get it to your home then you own it. That's why they charge to install now outlets and lines. This is how it works at the company I work for. CL might be different, I'm not sure because I don't work for them.


opal10161973
by Ruby Member on Jan. 23, 2013 at 11:04 PM

I would still call the BBB anyway.  I would also ask for my time to be compensated to fix the screwups due to their negligence.  That's just me though.  LOL  Even if the BBB cannot help, it is on record that there is an unresovled complaint about them.  SO, there is that. 

Quoting Nee86:

Quoting opal10161973:




Mine is a claim because their worker cut the fiber optic line going out of town. This meant no phone service. Well, I'm a member of our local fire department and we still have to respond so I had to sit down at the fire station for 13 hours and answer the phone because they re routed it so 911 calls would come straight to the department. I then had to call the dispatch center and have it dispatched. Centurytel offered to pay when they cut the line but once it came to handing over the check after the fire department billed them, well, now they don't want to pay.


Anonymous
by Anonymous on Jan. 23, 2013 at 11:05 PM

i ended up call the head of twc, we weren't getting anywhere here with the local. i can't count how many times they replace the cable box( their favorite thing to start with), countles issues with freezing, no cable for days, ect. 


Quoting opal10161973:

It's one of those things that really can't be repaired in a cost effective way, since it's cheaper to replace the TV.  I can find one that is similar and the cost has come down almost $100.  So, for about $300, it can be replaced.  I would even be willing to go and get one that is similar and let them take it off my bill.  I am not hard to work with, really. 

Quoting Anonymous:

yep you need to call, speak to the head-demand them to repair and if it can't be repair- replace it. we had issues with twc. 





opal10161973
by Ruby Member on Jan. 23, 2013 at 11:08 PM

We were having major drop outs over the summer and fall last year.  I really shouldn't have to call them out 12 times in 6 months and there were a couple of calls where I was on the phone with them for 1-2 hours, not including those 12.  My cell phone thinks their number is a 'favorite' I have called so many times.  LOL

Quoting Anonymous:

i ended up call the head of twc, we weren't getting anywhere here with the local. i can't count how many times they replace the cable box( their favorite thing to start with), countles issues with freezing, no cable for days, ect. 


Quoting opal10161973:

It's one of those things that really can't be repaired in a cost effective way, since it's cheaper to replace the TV.  I can find one that is similar and the cost has come down almost $100.  So, for about $300, it can be replaced.  I would even be willing to go and get one that is similar and let them take it off my bill.  I am not hard to work with, really. 

Quoting Anonymous:

yep you need to call, speak to the head-demand them to repair and if it can't be repair- replace it. we had issues with twc. 






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