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Mom Confessions Mom Confessions

NTB STORES..RIP OFF

Posted by on Feb. 21, 2013 at 10:34 AM
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SO wrecked truck, damaged back axel, damaged wheels. Went to NTB to buy 4 wheels. Looked up correct wheels on computer, store didnt have them in stock, so they called another store that did and had wheels delivered.

SO couldnt find good used tires, went back to NTB, bought 2 tires, had them mounted on wheels. At hody shop it was discovered that wheels were WRONG. Checked invoice/receipt, checked wheels, yup wrong ones given to us. Backed to NTB, was told all sales final, yes, they GAVE us the wrong wheels and placed tires on them, but no refunds. If we wanted correct tires that we paid for in the first place we needed to buy them again and they may be here in 2 weeks. WTF??? Its not like we changed our minds, I can understand that but IT WAS THEIR MISTAKE.. Manager said they couldnt eat the cost of their mistake, corporate policy said once tires mounted, too bad. Even if its their mistake.

I did $$ back on the 2 wheels wo tires.

SO is going to call corporate office to demand we get our $$$ back for the other 2.

Mind you, we spend nearly $1000 there as we also bought 4 new tires for my car.

Never again!!!!!
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by on Feb. 21, 2013 at 10:34 AM
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