My family just got home from a trip to Carlsbad Caverns NM. Had a FABULOUS time and my kids loved it. In case you don't know, it is one of the largest caves in the world, has a naturall entrance, etc etc etc Google it to learn more. My kids LOVED it!!!!!!!
ANYWAY, we also got a private tour. These fill up fast and we booked them online. It was sold out for at least a week. Basically you get to see parts of the cave that other people don't get to see (very fascinating), learn about the history, have the lights turned out etc
The extra tour cost 8 bucks for adults, 4 for kids, by the way.
So we get to the tour meeting area to meet for the tour.
The ranger (tour guide) went over the rules with us (no touching stuff, etc) He explained that yesterday a 16 year old girl spit in the cave and got arrested, he said if anyone broke the rules he would call the authorities etc etc etc .He seemed very serious, which was fine with me really.
Okay then he announces that a couple, (with no kids) had volunteered to basically be the "caboose" of the line as we walk to the private area. Then said to follow him basically, that we would make a right turn and off we went. And that the volunteer couple would be the caboose and make sure everyone got there.
So we walked. It was roughly a 4 minute walk to the path that leads to the private area (Kings Palace in case you've been to the cave)
We did run into a crowd of people but we kept up. So we get to the entrance to the private area, and no one is behind us.
The tour guide waits like a minute (no joke, it was a minute that's it) and says well, I guess they couldn't keep up and says we will go in and they can't come. (THey still aren't there)
Then a guy with his son, says that his wife was one of those behind. So the tour guide rudely says, okay you can stay with us or we can let you ot (he had already locked the gate behind them.) So the guy says well I guess you'll have to let me out. So he does.
We then go into the Kings Palace Tour and the people are definitely left behind.
That inclludes the couple that had volunteered to be the caboose, and we know there was a grandfather with 2 little girls, and others. At lealst 8 people, but probably more. We suspect the grandfather was walking a little slow and the volunteer couple was staying with him as well as the others.
So, the ranger does apologize for that (to us, not them obviously since they aren't there) and then also randomly in the middle of the tour says to tell his manager that he did tell them to make a right turn and told them to keep up.
Anyway, my husbabnd says we should write a complaint letter to the... I guess head park ranger, I don't know, explaining what we saw.....
I don't want ge the park ranger fired, but then again, it was ridiculous. I mean, seriously, the rest of us would have been fine if he had to cut the tour 5 minutes short (removed some of the jokes he told us whatever) so they could come.
I feel sorry for them - esp the couple who offered to be the caboose - bbecause they had paid, and for all we know they were from New York and had been planning this trip for like 2 years.
Would you write a letter?