This lady came to check in but I didnt have her name as a check in.(happens all the time, people get off at the wrong exit then get mad that they have to drive elsewhere). Shes like NOOOO I have a confirmation number it could be under DHs name. I check the # and it pulls up a TOTALLY different womans name and its attached to her DHs membership number. So she tried to call him but he wouldnt pick up the phone. It was the right address and everything matched... but the name =/ Her kids were there to hear the WHOLE thing.
The womans name whos attached to the number has stayed HERE many times before too!
I guess to clarify, the room tonight was for his wife and daughter. NOT the other lady. He would have called and we ask if your a member. He would have said YES and given the number. It pulls up the name in our system. When he signed up he gave all his info(his cell not his house because the wife confirmed that number) but because HE made the reservations for the other woman to stay with his membership her name STUCK to his membership. He or the other woman never knew this but Im guessing now they do.
That is why the wife had the confirmation number because it was made for her.