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their mistake, i get to pay for.....

Posted by on May. 24, 2013 at 3:54 PM
  • 11 Replies

i went and paid my car insurance a week early last month. i was told it was 122. i paid that.

i got a bill for this month coming up ( june 5th)

it says $205 because of an outstanding balance and late fee. UM, WHAT??

supposedly, im supposed to pay $165 a month. but because they told me the wrong amount, i now have an outstanding balance late fee. PLUS- they charge me $8 everytime they mail me a bill.

 even though it was THEIR mistake, i gotta pay $205. i am PISSED. they arent admitting their mistake. is there anything i can do??

by on May. 24, 2013 at 3:54 PM
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Replies (1-10):
vindicated
by on May. 24, 2013 at 3:57 PM

BUMP!

PrissyAnne
by Silver Member on May. 24, 2013 at 3:57 PM
Call customer service.
mem82
by Platinum Member on May. 24, 2013 at 3:58 PM

fight it

AnHpuresugar
by Emerald Member on May. 24, 2013 at 3:59 PM
Don't you get a paper or online bill? If you do, they will make you pay it.
WifeyC
by Platinum Member on May. 24, 2013 at 3:59 PM

You don't know how much insurance is each month?  When they said $122 you should have questioned it.

Anonymous
by Anonymous 1 on May. 24, 2013 at 3:59 PM

Nothing you can do unless you have proof they said a certain a mount. 

How didn't you know what your normal amount was? Mine never changes.

Quoting vindicated:

i went and paid my car insurance a week early last month. i was told it was 122. i paid that.

i got a bill for this month coming up ( june 5th)

it says $205 because of an outstanding balance and late fee. UM, WHAT??

supposedly, im supposed to pay $165 a month. but because they told me the wrong amount, i now have an outstanding balance late fee. PLUS- they charge me $8 everytime they mail me a bill.

 even though it was THEIR mistake, i gotta pay $205. i am PISSED. they arent admitting their mistake. is there anything i can do??


Cmgmqmmom
by on May. 24, 2013 at 4:00 PM
Call them and discuss it. If you have a bill showing the lesser amount and then proof it was paid on time, I would think they would correct what is obviously their mistake.
vindicated
by on May. 24, 2013 at 4:02 PM

we are new with the company. (3 months) the first 2 months were different because of the big opening payment, then the remaining balance...


Quoting Anonymous:

Nothing you can do unless you have proof they said a certain a mount. 

How didn't you know what your normal amount was? Mine never changes.

Quoting vindicated:

i went and paid my car insurance a week early last month. i was told it was 122. i paid that.

i got a bill for this month coming up ( june 5th)

it says $205 because of an outstanding balance and late fee. UM, WHAT??

supposedly, im supposed to pay $165 a month. but because they told me the wrong amount, i now have an outstanding balance late fee. PLUS- they charge me $8 everytime they mail me a bill.

 even though it was THEIR mistake, i gotta pay $205. i am PISSED. they arent admitting their mistake. is there anything i can do??




vindicated
by on May. 24, 2013 at 4:03 PM
1 mom liked this


i have every reciept i paid with them...

Quoting Cmgmqmmom:

Call them and discuss it. If you have a bill showing the lesser amount and then proof it was paid on time, I would think they would correct what is obviously their mistake.



cLanief
by on May. 24, 2013 at 4:04 PM
Id take your business elsewhere if they like to fuck over their customers.
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