Doctor's office & Insurance referrals, WWYD? (a little long, kind of a vent,sorry)
My children have been at this doctor's office for about 2 years (since I moved here from Mass. ). They have been seen there twice, for their physicals. My youngest (5 years old) sees a team of drs at Children's hospital once a year for his cleft and they need insurance referrals. Last year, I requested the referrals (3 of them) from this new doctors office. I called children's a week before the appt. to confirm they received it, and, they never got it. I called the drs., they apologized, and rushed the referrals. Ok, no problem.
This year, I made the appointment in July (to be seen in September). I went IN PERSON to the dr. office July 15th and explained what happened last year. Wrote down the dr's names that needed the referrals and the fax #. They said everything was all set. Last week, I called Children's to confirm, and, they didn't receive any referrals. I was livid. I went IN PERSON, again, and (calmly) explained that they have not received the referrals and he can not be seen without them. Gave them the dr's names AGAIN. They called me later and said it was all set and they would give me a copy. I went today to pick it up. There is only ONE of the 3 doctors on the referral, and his name is spelled wrong :(
I called them and explained that the referral is wrong. They said "they won't see him if the drs name is spelled wrong?" I said it's not just that, there are 2 doctors missing and they won't see him without the referral. They told me to come in and they will fix it and basically hung up on me.
My husband wants me to go in there flipping out (he says Im too calm). I'm not the type to flip out on anyone, but, honestly my blood was boiling today. What would you do in this situation?