There were 2 people working tonight (Not a BIG store) and we were very busy. I am the only one there allowed to do refunds. Anyway so I scan the reciept and then enter the transaction number. The computer then promts us to get the customers first name, last name, city, state and address and type it into the computer. I can NOT give a refund without this info. It is NOT my rules.
Well the guy gets pissy and starts being a dick to me. He started complaining about me having to get that info and something about how it was only an $8 purchase. I apologized and let him know AGAIN that I can not give him a refund without that info. He starts getting snotty and then his wife says something along the lines of,"This is our personal info, and we don't have to give that info to you."
She was bitching because he had to say his name and address out loud in front of other customers who were paying absolutely NO attention to them.
I say sorry...AGAIN...and then say,"I don't HAVE to give you a refund ma'am". I wasn't at all rude or snotty. But reality is...I DON'T. If they aren't willing to give me that info...then I can't help them.
The man got mad and started to walk away, but he really wanted his $8. So he says,"Fine...my name is john smith." I say,"Sir, your REAL name." He ended up giving me his info, but only after being a complete ass about everything. We live in a small town, and though the guy didn't know me...I knew him....and his first name.
I don't get why people have to be such dick heads. Seriously...I didn't make that rule up. No need to take it out on ME. It's not like we are asking if he was a virgin, for his credit card number, bank accout number and mothers maiden name!
End rant!!!! Alright ladies...the man did not want to give me the info. Period. No matter HOW I got it from him (Paper/ID/out loud)