Ok so several weeks ago I was going out of town and needed a pair of tennis shoes. I stopped at Wal-Mart at a town halfway between where I live and were I was going and bought a $9.99 pair of shoes. When I got where I was going I took the tags off the shoes and threw them and the receipt away. Well, the next day I wore those shoes and they were horribly uncomfortable! Not only did they hurt my feet but they hurt my calves and knees too. I decided to return them and use the $9.99 towards another pair of shoes.
So, once I got home the following week, I went to Wal-Mart in our town. I explained the problem to the Customer Service person who said to go find the exact same shoes so she could scan them. I went and got the same pair of shoes, she scanned them and then tried to hand me those shoes. I was like "No, I don't want these, I want the store credit so I can use it towards a different pair of shoes" she said they CAN'T refund or give store credit for shoes or clothes at that store without a receipt. I have returned items in the past without a receipt and they just give you a gift card and if the item is on sale by then you just have to accept the sale or clearance price. I asked to speak to the manager and the lady said she would just give me a gift card. I told her I didn't want her to get into trouble for doing something against the rules, so just to get the manager so it would be handled correctly. Well she ended up just giving the gift card saying that it was fine etc.
Well I have had the gift card in my wallet for a few weeks now and the other day I was at Wal-Mart so I decided to use that gift card. Wouldn't you know that when the cashier scanned it there was $0 on it? I am not sure if there is anything I can do at this point. I am aware it is only $10, but I am pissed off because she just acted like she was giving me store credit to get me out of her line.
I very rarely return anything (you should see all the stuff I buy, get it home and hate it but don't take the time to return) so I am mad that she didn't just get the manager to let him or her deal with it instead if ripping me off for $10.