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Mom Confessions Mom Confessions

American Girl FAIL . . . . Or Is It?

Posted by on Nov. 23, 2013 at 11:31 PM
  • 379 Replies
1 mom liked this

I just read this on Facebook and I'm curious the reactions to it.  


Quote:

BOO to American Girls! My friend lost her home in the Washington, IL tornado last week. They found 2 of her 4 year old daughter's dolls damaged in the rubble this week. American Girl transferred her department to department after telling her they would fix them. They were a gift from her grandmother so she did not have a receipt, but offered to pay American Girls to repair them. Even if they did have a receipt, it would have been destroyed by the tornado. The next department told her to buy new ones with the insurance money and refused to help her! Hey American Girls! When do you think the insurance money is coming- today? tomorrow? Over 100 people are left with land and a basement with a sky on top! They are struggling to buy toothpaste and soap for their kids while staying in hotels and temporary shelters. I doubt many of the victims have the money to buy $100 dolls, and it will be quite some time before insurance will write any checks. To make a 4 year old (whose whole life revolves around her American Girl dolls) wait for months or longer for her beloved doll is cruel! She just lost everything she owned and almost lost her family! You should not only fix her dolls, you should donate new ones to the child victims of the storm! SHAME ON YOU! You lost me as a customer. Businesses from hundreds of miles away donated time and money to this tragedy and your intention is to profit from it. I hope all my friends ban your products! 

by on Nov. 23, 2013 at 11:31 PM
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Replies (1-10):
Anonymous
by Anonymous 1 on Nov. 23, 2013 at 11:33 PM
18 moms liked this

Wow, not the fault of the company... 

Anonymous
by Anonymous 2 on Nov. 23, 2013 at 11:34 PM
90 moms liked this
Wait, so...they don't have a home anymore but a doll is their main priority? Please tell me I'm misunderstanding something here...
notjstasocermom
by Emerald Member on Nov. 23, 2013 at 11:35 PM
Um how is that american girl fault?
Ninjascreenname
by Gold Member on Nov. 23, 2013 at 11:35 PM
11 moms liked this
kind of self absorbed but I can see her side, when my parents house burnt down all I wanted was my pooh bear.
jatctt
by Bronze Member on Nov. 23, 2013 at 11:35 PM
13 moms liked this
Entitlement at its finest.
hautemama83
by Emerald Member on Nov. 23, 2013 at 11:35 PM
7 moms liked this
Whiney people imo. Tragedy, destitute, doesn't make one entitled to free shit suddenly. That said I never got the big hoopla over AGD anyway.
babie113
by Ruby Member on Nov. 23, 2013 at 11:36 PM
this wtf priorities?


also not ag fault shit happens.and its only been a week



Quoting Anonymous:

Wait, so...they don't have a home anymore but a doll is their main priority? Please tell me I'm misunderstanding something here...
Dabberdoo
by Bronze Member on Nov. 23, 2013 at 11:37 PM
2 moms liked this


Quoting hautemama83:

Whiney people imo. Tragedy, destitute, doesn't make one entitled to free shit suddenly. That said I never got the big hoopla over AGD anyway.

HUGE here in Illinois.  And they really are a higly superior doll.  (I've never actually paid for one although both of my two older daughters have one.)  I've bought the dolls that are cheaper than American Girl but still expensive and the quality still isn't the same.  

3MusketeerMama
by EmmaRye Pie on Nov. 23, 2013 at 11:37 PM
7 moms liked this

I would think as a goodwill gesture they could work on something for her but every company does business the way it wants to. I don't think a ban is the right response either. I am sure to a little girl, her doll is probably her most prized possession but to boycott the company because they didn't give anyone a free product is a little sad and entitled acting.

Roxygurl
by Emerald Member on Nov. 23, 2013 at 11:38 PM
9 moms liked this
Ahh so american girl should just stop what they are doing and give away shit when someone has a catastrophe?

Ugh. That is what insurance is for and honestly if they want something immediately hound the fucking insurance company not ag
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