I manage a picture people studio and a complete nightmare walked through my door today. We were on a 30 minute wait today like most portrait studios during the holidays. This woman walked in with her two daughters. She kinda resembled Megan Fox. When she checked in I told her that we were on about a 30 minute wait and we were working fast to get caught up but we would be right with her. She then looked at me and said "this is bullshit why even make an appointment?" I replied that I was very sorry for her inconvenience and we would try to get her in as fast as we could. She then flipped her hair at me and said "my moms gonna be pissed but whatever I will just call corporate".
I understand it is frustrating when you can't get in on the time you scheduled but you really get more bees with honey you know what I'm saying...
so I helped with her photo shoot...made her kids smile "right" . I even had one of my best associates on her shoot. She kept asking for different poses which we accommodated even though she was putting us back on a wait again...then at the end when I walked by I overheard her being completely nasty with my sales associate. I told my associate that she was needed to take another photo shoot and that I would finish up the woman's Christmas cards and get her checked out. When I went over the receipt (which included a 10% discount and free Christmas cards for her wait) her total came to $170.39. She looked at her husband wnd said "omg I don't want to spend $200 on pictures! We need to take some of this off" I then said "actually it's not $200 it's only $170..." And that's when she said "I know how much it is you fat bitch" so I said "ok well if you don't want them..." And closed out the program. She then got really pissed and started shouting at me in front of everyone.
I don't understand why I was wrong for kicking her out. She was being disrespectful to other families and their children with her bad mouth. Is there anything I can do about getting fired over this??