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Would you be polite if it saved you money?

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Brilliant Restaurant Charges Customers More for Being Rude

by Rebecca Stokes

twitter franceOh France. How I love it. The nation of croissants and croque madames and crème brûlé. Also berets and the home of Sartre, but as neither of those things is edible (and one is a human man), I will mention them no more. One of the biggest cliches about the French is that -- when pressed -- they can serve up some major attitude. But hey, don't we all from time to time?

I've definitely noticed that my own patience can be in short supply. Especially when I'm in a rush and doing something like ordering a cup of coffee -- but because I'm civilized and rational, I keep it in check. It's easy to cave into our bad tempers and snap at the people helping us -- but just because it's easy, that doesn't make it right. One cafe in France was sick of rude customers, so they hit them where it hurt.

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After a glut of particularly rude lunchtime patrons started mistreating servers at this small cafe in Nice, its owner decided to make it clear that bad manners can only hurt. He changed the prices of his coffee to reflect how the customers behaved. If you just walked in and said "coffee," you were going to pay a hell of a lot more than the people who walked in and said, "Good day, may I please have a cup of coffee?"

The gentle and funny correction was really well-received by patrons. The customers all took the change in stride. Many of his regulars praised the owner for taking this step. The owner himself says he hasn't had to charge anyone more for rudeness -- so the message has been received.

While this is hilarious, it's kind of sad that people need to be reminded to treat each other decently. It's like Bill and Ted said: Be Excellent to Each Other. Sadly, I'd also know some folks happy to pay more to keep being rude. That said, I can think of at least eight places I go to pretty regularly that could definitely make a small fortune by implementing this change.

Do you think this policy is fair?

by on Dec. 13, 2013 at 9:12 AM
Replies (11-20):
by Bronze Member on Dec. 13, 2013 at 10:13 AM

 that's awesome. wish i could do that at my job

by Anonymous 2 on Dec. 13, 2013 at 10:14 AM

i'm polite anyway so...

by 8.21.1831 on Dec. 13, 2013 at 10:17 AM
Some people need to pay extra.
I wish I could have done that in retail.
Good for him
by Anonymous 3 on Dec. 13, 2013 at 10:17 AM

I'm already polite but I think this is an odd concept.

by Anonymous 4 on Dec. 13, 2013 at 10:20 AM

Love it!

by on Dec. 13, 2013 at 10:21 AM
1 mom liked this

I am polite to people who provide me a service because it is the right thing to do.

by Silver Member on Dec. 13, 2013 at 10:30 AM
1 mom liked this

Awsome, just awsome.  Love it.  they should do the same thing for the poor cashiers at the grocery stores.  I would call it the politness discount.

by on Dec. 13, 2013 at 10:45 AM
1 mom liked this
If it's a mom and pop shop, they can do whatever they want with their prices. They're not rejecting "impolite" people...just charging them more.
by Platinum Member on Dec. 13, 2013 at 10:48 AM
1 mom liked this
I used to work in a coffee shop and it sucked to have someone bark their order at you, especially after you said "hi, how are you" or something like that before. I think it's a great idea! I wonder how many people wouldn't catch on.
by Platinum Member on Dec. 13, 2013 at 10:56 AM

I love it.  I'm polite anyway mostly b/c I work retail so I know how annoying it is when someone is rude.  I like to treat people the way I would like to be treated.  Also, you get much better service when you are polite.  You really do catch more flies with honey than you do with vinegar!  :)

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