So this whiny kid came into the restaurant where I work the other night...
Mom and Dad came in pushing a stroller with their whiny little, Im gonna guess, two year old. Wasnt she being whiny. They looked around, as it's a seat yourself and I greeted them and told them to have a seat wherever they'd like. Mom looked kind of frustrated and panicked as she asked if she could rather just look at a menu.
I asked her if she were planning to eat in or take out and she looked at me, almost in tears, "well, we were hoping to eat in, but..." and looked over at the kid, who dad was trying to control.
I totally know that look, everyone on here should. That "I just wanted ONE night with my family not at home" look.
So, it was slow, my section wasn't full, so I grabbed some crayons and knelt down at the little girl, "Hey, do you want to color? Why dont you color while mom and dad pick out some food" And it worked, she calmed right down. I asked mom and dad if they'd like to sit while they looked over the menu, and if all else failed I could have the food boxed up if she started acting up again.
I took her some crackers, more crayons, and she sat there and behaved BEAUTIFULLY during appetizers, salads and the main meal... She made a little bit of a mess, that mom tried to clean up, but I told her not to worry about it, and to go enjoy the rest of her night while the little one was still behaving, "It's close to closing, I'll get to the mess when I get to it, you all were great and Im really happy you got to enjoy your meal"
Got a nice tip off of it too, but I didnt do it for a tip, I did it because Ive been in her shoes. I've complained on here about people I encounter as a server... and have been told what a shitty waitress I must be for venting on an anonymous board... Just thought I'd throw a positive story in for a change.