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A SECOND LONG UPDATE! I cried in my car at the store today.. Updated!

Anonymous
Posted by Anonymous
  • 512 Replies
3 moms liked this


Long story..

My children were both sick earlier this week and are just over it.    We'd been house-bound in this beautiful weather and I'm still sleep deprived but I agreed to take the kids to the playground, library, and store because I feel bad that we've been trapped indoors.

By mid-shopping trip my daughter was done!   D.O.N.E.  She was whining constantly and I was rushing.

I grabbed some items on autopilot for WIC and went to check out.

I have checked out at this same grocery store 500 times with the same exact WIC items.  I should have gone into a familiar cashiers line but I was in a hurry.  The cashier I got was training and the assistant manager was nearby to help with the new cashier.

Something beeped on one of my items and he turned to the manager.  She said she didn't think my item was a WIC item.  I said I've bought the same exact item 500 times at this exact store.  I said I asked them at WIC about this item because at a notehr store they told me it wasn't a WIC item and the counselor told me it was a WIC item and if a store said it wasn't I was to tell them that it was and they need to call them to update their numbers (because WIC items change).  

She then asked me if I wanted her to take down my name and information so she could call WIC and tell them I was giving her (specifically) a hard time, did I know she used to be a counselor at WIC and they know her over there??  This felt almost threatening, like if I call them they will take away your WIC!

She looked really irritated!

My daughter started to fuss and so I told her "Go right ahead and call them.. I simply am telling you what they told me which is to have you guys call them.. In the mean time please just go get whatever it is you think that I can have instead and check me out".  

She left for a minute and then came back (it was 7 pm so WIC is closed) she said "I called them and they told me that you need re-educated about what are and are not WIC items.  This is the brochure.  They told me to insist you take one for future reference."  I was mad so I told her "No thank you.  I already have one of those."  She gave me a death glare and shook it at me and repeated that I "obviously do not know which are and are not WIC items and need one of those brochures"  I said "No.  I do not want one.. Just leave me alone, NOW so I can finish checking out."  Her jaw dropped so I repeated myself "Please, just leave me alone now. Please, just leave me alone now."  She guffawed and stormed off!  

I was so angry.  I was shaking.  I checked out the rest of the way and went to my car and nursed the baby and cried to release the anger.  

There is no way she called WIC.. Their office hours are til 5 ..  It  was after 7.. 

I don't think I want to shop at that grocery store anymore.   Even if I was wrong about the WIC item.. I feel like I was spoken to like a small child and I was condescended to and told they were calling people about me in a threatening way.   I am not an idiot.  Even if WIC changed what is and is not okay since they've told me that it is okay there was no reason to speak to me like that... 

UPDATE:

I called the corporate office yesterday and WIC today.

The manager called me at home.  He basically said he spoke to her about how she could handle things like that in the future and that he would like to be can't discipline her yet because he had a formal talk with her and they are Union so if she repeats the behavior then they can fire her..   He also told me she won't be at that store past August 1st.. but I just cannot bring myself to go into that grocery store again until she is gone..  

I called WIC and she did not call them about me.

He said multiple times that he was sorry and if there is anything he can do I should call him.  He said he recognized me and could see how upset I was on the tape.

I don't know what he thinks he could do for me?



LONG UPDATE TWO to a very long story!!

So I don't qualify for WIC anymore.  My hubby got a new position and we probably will never qualify for WIC again because of income.

That's not really the update, though!

I said before that WIC said that she hadn't called about me.  

Well my office had said she had not when I spoke to them.   However, I got a letter in the mail a couple of weeks ago from an investigator at WIC who wanted to speak to me and wondered if I would speak to her even though I didn't qualify for WIC anymore.  I said sure.  We sat down today to talk.

Apparently,  and the investigator did not say WHO called but I know who did, the cashier called WIC and told them that I was ""shouting"" at them and said angrily that I was going to go to another store and exchange my WIC items for non-WIC items, both of which I remember are things it clearly states in the WIC guidelines you can't do or you'll lose your WIC benefits.

I stated the series of events, that I had not shouted at anyone and that I had never said anything about exchanging my items.  

The investigator asked me why I thought someone would say that I was shouting and that I said that if I hadn't. I said probably because she said she used to work for WIC and knew their guidelines and she was probably upset because I reported her to her manager and got her into trouble.  I suggested that she call the manager, who had seen a tape of the encounter and I had been visibly upset but clearly I was not in a shouting demeanor, and talk to him about this because he had been very, very apologetic.  I gave her the branch and store location and the managers name..   She said she would speak to him.

I wish I could be a fly on the wall when they talk.  I can only wonder what will be said.

And, I cannot believe this dare I say rotten to the core assistant manager.  Not only was she unnecessarily rude and super nasty to me just because I wanted her to just check me out that day and call local WIC at her leisure to verify about some peanut butter that my WIC office still maintains IS a WIC item.. but she actually got vengeful for being held accountable for her mean behavior and called WIC investigators and LIED about me to try to get food stolen out of the mouth of a toddler.  She had no way to know that I wouldn't qualify anymore anyway but I am quite sure she knew she could have gotten my benefits taken away if the WIC investigator hadn't believed what I was saying.  

The investigator told me after she mails me a letter to sign about what actually happened if I ever needed WIC again I would be able to apply normally.

Posted by Anonymous on Jul. 2, 2014 at 7:54 PM
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Replies (1-10):
Bluescorpia
by Shanoon on Jul. 2, 2014 at 7:57 PM
37 moms liked this
I would talk to the store manager tomorrow. I am sorry=/
Cocomicah
by time lord on Jul. 2, 2014 at 8:01 PM
13 moms liked this
I would have gotten a store manager. You don't talk to customers like that. Regardless of rather she thought she was right
cwahtomy
by Silver Member on Jul. 2, 2014 at 8:01 PM


Quoting Bluescorpia: I would talk to the store manager tomorrow. I am sorry=/


This.
mrsmoonbeam
by Gold Member on Jul. 2, 2014 at 8:02 PM
1 mom liked this
This sorry you had to go through that some people are just asshats

Quoting Bluescorpia: I would talk to the store manager tomorrow. I am sorry=/
ausomezombie2.0
by Silver Member on Jul. 2, 2014 at 8:03 PM


Quoting Cocomicah: I would have gotten a store manager. You don't talk to customers like that. Regardless of rather she thought she was right
Anonymous
by Anonymous 2 on Jul. 2, 2014 at 8:06 PM
4 moms liked this

Call the store manager and wic.

Young_Mommy89
by Gold Member on Jul. 2, 2014 at 8:07 PM
2 moms liked this
. I would talk to a store manager she was out of line
GhettoKoolAide
by Lighthouse Blues on Jul. 2, 2014 at 8:09 PM
7 moms liked this
I would've called her a giant cunt and got her fired.
PogoPalOj
by Gold Member on Jul. 2, 2014 at 8:12 PM
10 moms liked this

She was very rude!  If the manager was there and didn't help you professionally I would call the main office and explain the situation and let them know that they lost a valued customer. Gessh whatever happened to the customer is always right?  And even if you were wrong it could have been handled better.  You want me to come over there and stomp them?!

Kerannmer
by Gold Member on Jul. 2, 2014 at 8:13 PM
2 moms liked this

I am so sorry. Please talk to a manager. Have a better day tomorrow, Momma.

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