The email I finally sent to my boss (Link to outcome on page 10)
It has become apparent the agreed upon schedule change of 8:00 to 4:30 is creating some difficulty for the both of us therefore I was hoping we could discuss a change of hours to help address and correct the situation?
I am hoping you can work with me by perhaps creating a coverage schedule between Jen, Kristen and I so that this is no longer an issue and all sides benefit? I am also hoping we can discuss creating a similar coverage schedule in the evenings as well because it has become a requirement to stay 30 to 60 minutes past the end of my shift an average of 4 nights a week. I know I originally proposed my being able to stay as late as 5:30 if needed but time has brought along the realization that I would have to change it to no later than 5:15 on Mon, Tues and Wed nights for the most part.
Hopefully this will help limit the amount of overtime needing to be approved as well.
Also an example: Recently Dr. Soandso still had one patient left at 5 pm and though I am to stay until the last patient checks out it turned out no follow up appointment was needed.
So perhaps in cases where there is only one patient left past 5 pm then the patient can be given a card and told to call the next morning for a follow up appointment?
Please let me know your thoughts.
PS My manager has always been requesting feedback on what works and doesn't work in the office because as I said before its a new practice that just opened.