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Ejected from a supermarket because her child was crying too loudly

Posted by on Apr. 8, 2016 at 4:18 PM
  • 41 Replies

A Chateauguay resident who was doing her grocery shopping at Super C was shown the door by an employee who did not appreciate the cries of her two-year-old daughter.

«She came and told me to leave, » related Taylor Sierant, mother of the little girl. « I then asked her if I could at least pay for the juice first, but she refused. I then left the juice there and I left. I will never return there ever again, » said the angry customer

At first she thought about filing a complaint, but she finally did not.

Isolated incident

When contacted by the Chateauguay Soleil, the assistant director of the Chateauguay Super C refrained from commenting. He referred us to Genevieve Gregoire, who is responsible for media relations at the head office of Metro. Gregoire at first showed surprise that such a situation had taken place. « This type of incident has rarely reached my ears, » she said at the beginning. But after confirming the facts with the assistant manager concerned, she wanted to specify that this was an isolated incident. « Our employees all receive training for the good behaviour to have, especially those who deal with customer service, » she said, adding that what took place will be a chance to remember the rules of good conduct for all employees of this Super C store.

Gregoire still deplores the fact that the customer did not lodge a complaint, because the situation denounced had not reached the ears of the Super C director before the call to the newspaper. « It's difficult to talk to the employee and to make sure that this does not happen again if the manager or the director of the store is not aware of it, » she says. She thus strongly invites customers who experience a similar situation to make a complaint, either directly at the store concerned, or at the company's head office, which has on its internet site a section for complaints (by telephone or email).

(Translation Dan Rosenburg)

http://www.cybersoleil.com/content/tc/french_sites/le-soleil-de-chateauguay/actualites/2016/4/8/ejected-from-a-supermarket-because-her-child-was-crying-too-loud.html

by on Apr. 8, 2016 at 4:18 PM
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Replies (1-10):
Lighthouse1800
by on Apr. 8, 2016 at 4:20 PM
1 mom liked this

It is sad that the lady didn't make a complaint to the store and ran to the newspaper, but she must have wanted her 15 minutes of fame.

WemblyFraggle
by Ruby Member on Apr. 8, 2016 at 4:22 PM
5 moms liked this
It wrong they kicked her out, but, as a mother of a 2 year old, personally if my kid was throwing a fit in the store, I grab him and leave. I've left tons of stores. Nobody else needs to hear my kid whaling. Again. That's just me
Anonymous
by Anonymous 1 on Apr. 8, 2016 at 4:27 PM
A manager pulled me to the front of a line once when my son was crying/screaming/tantruming. I had mixed feelings. I was pissed that my son was being a brat, I was relieved and thankful to get to leave the store sooner, and I was very embarrassed. They wanted us out of there but they also still wanted my money. I still shop there all the time.
JadeHope
by Jade on Apr. 8, 2016 at 4:29 PM
5 moms liked this
Honestly, if the kid is being such a nuisance that it came to this, mom should have taken the initiative to leave. There is a limit for what the general public should have to deal with coming from other kids.
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Rigby229
by on Apr. 8, 2016 at 4:30 PM
Time to return with 20 moms and their babies all who have just awoken from their naps and are really hungry..
Anonymous
by Anonymous 2 on Apr. 8, 2016 at 4:35 PM

That was my thought. How can the store fix a problem they don't know about. There is a reason why stores and companies have a complaint number or way to reach out. 

Quoting Lighthouse1800:

It is sad that the lady didn't make a complaint to the store and ran to the newspaper, but she must have wanted her 15 minutes of fame.


MistyMoo
by Emerald Member on Apr. 8, 2016 at 4:47 PM
That's what I do. Thankfully, I've only had to do it once.

Quoting WemblyFraggle: It wrong they kicked her out, but, as a mother of a 2 year old, personally if my kid was throwing a fit in the store, I grab him and leave. I've left tons of stores. Nobody else needs to hear my kid whaling. Again. That's just me
Hanab818
by ThePonds on Apr. 8, 2016 at 4:49 PM
This. But I'm wondering was this throwing a fit for several mins and mom didn't care of was she calm then started crying and the girl right away asked her to leave.

Quoting Lighthouse1800:

It is sad that the lady didn't make a complaint to the store and ran to the newspaper, but she must have wanted her 15 minutes of fame.

Anonymous
by Anonymous 3 on Apr. 8, 2016 at 5:09 PM
I also thinks it's sketchy she went to the paper without filing a complaint.

I take my kids out if they have a fit. I can't shop with them like that anyways.
fullxbusymom
by Sapphire Member on Apr. 8, 2016 at 5:12 PM
2 moms liked this

If it was going on so long that a worker felt the need to ask them to leave it was guaranteed going on way to long for her to not have left on her own in the first place. 

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