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Why are doctor's offices so hard to deal with?

Anonymous
Posted by Anonymous
  • 69 Replies
I just don't get it. I hate the health care system in my area. We have two health care systems in the area that took over the hospitals and any doctors that are affiliated with the hospitals. So if you go to one doctor that is in the system, your information is in the system. It can make it easier if you're going to a new doctor or a specialist that is part of the system.

But, of coursr, I'm dealing with a major fail with this stupid system. DH and I married a few months ago. After we married, I was picked up by his health insurance. I have medical assistance through the state but lost it a month before our wedding because I finally got a promotion. I went to my gyno a month after we were married, gave them all my new info and insurance card and they said they put it all on file.

Last month, I received a very large bill from my gynos office. The charges were because of out-of-network costs. It was also billed under my maiden name. I called and it's been an annoying back and forth battle with the health system's billing department. My insurance company is also fighting on my behalf.

It turns out the gynos office billed it to my previous insurance company. I guess it came back I was uninsured. It was then rebilled under my maiden name and it caused another bunch of clerical errors. I told the billing department I'm married and have a different legal last name. I talked to a few manager about this, but they said they're unable to change my last name in the system because my drives license hasn't been updated yet.

Today I have an appointment. I received a call last week to confirm my appointment. A half hour later I get a call saying they don't accept medical assistance and need to call back to figure out if I want to do a payment plan. I called and left a message with all my information but didn't hear back. I called today and finally got through. They asked my name and said I'm not in their system. Then they looked it up under my maiden name, and sure enough I was there. When I scheduled the appointment, I gave them my married name and all the information on my insurance card.

I'm just so annoyed that they won't let me update my information now and prevent another insurance issue. I know I need to update my license but I haven't had the time to waste an hour or two at the DMV and spend $40.


UPDATE: It must have been my old gynos office that had that policy because I just checked in and they changed all my information in the system.
Posted by Anonymous on Apr. 24, 2017 at 12:53 PM
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Replies (1-10):
lwalker270
by Ruby Member on Apr. 24, 2017 at 12:55 PM

Eh, I see their point.

Marivilla
by on Apr. 24, 2017 at 12:56 PM
When my husband and I had our first kid, we had different insurances. My children were covered under his insurance but I had my own insurance through my work because it was cheaper. It took months before the billing department at our doctors office got it right. They kept trying to bill my insurance for my children's visits
SueWanda
by Platinum Member on Apr. 24, 2017 at 12:59 PM

How are they supposed to verifyf your identity if you have no photo ID with your new name?

EarlGrayHot
by Platinum Member on Apr. 24, 2017 at 1:01 PM

So basically you admit this was your fault for not doing what you knew you should then blaming the doctors and the insurance for something that was in no way their fault. 

Anonymous
by Anonymous 2 on Apr. 24, 2017 at 1:03 PM
Why are you blaming them, when the fail is with you, not updating your ID and information?
jd83
by Gold Member on Apr. 24, 2017 at 1:06 PM

They CAN"T update your information without an updated license showing the changed name. You need to make the time to get your your license updated if you have already had your name legally changed. I get that this is a major hassle dealing with the insurance mess, and having to find time to get to the DMV, but honestly, its a hassle you need to deal with. Getting an ID card that has your updated new legal name is the first thing that should have happened. Now it's however many months later, and you still haven't dealt with it. It's not the doctor's offices fault here. They cannot change a name without legal proof of that name change.

coleysmama
by Gold Member on Apr. 24, 2017 at 1:13 PM
Obviously it's not time wasted if it's something you NEED. I don't understand how you don't see that this is your fault.
They might let you slide once if you bring in your marriage certificate and old license.
mommytoeandb
by Ruby Member on Apr. 24, 2017 at 1:15 PM
They are correct. They need an ID with your legal name.
Anonymous
by Anonymous 3 on Apr. 24, 2017 at 1:16 PM

Because EMRs and medical billing is so hard to deal with.

Let me tell you, as a nurse who has been through THREE EMR change-overs (and might have to do another here in a year or two), it SUCKS

Anonymous
by Anonymous 4 on Apr. 24, 2017 at 1:18 PM
So update your damn license! Is this really that hard to figure out?? How do people even function in life. I swear to god, the things I read in here....
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