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Worst Customer Ever! 😑😑

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I’m bored and looking for something interesting to read.

What are some of the worst experiences you’ve had with a customer?

If you have somehow managed to never work with the public, what is your worst customer service experience?

Brownie points if your story is funny πŸ˜‰
by on Feb. 7, 2018 at 10:41 PM
Replies (311-320):
Anonymous
by Anonymous 78 on Feb. 9, 2018 at 10:13 AM

I sure hope when you were experiencing this bad event and the other cashiers and customers were coming over laughing this person had already left.

Otherwise, I'm not on your side of this event. It just sounds like it made it worser

Quoting Anonymous 77: This just happened in December. I worked Toys R Us for a seasonal pt job to make some extra vacation money. 1) 2 ladies come to service desk to pick up layaway on the layaway pick up day. The one who needed to do the transaction is on her phone with her husband going over every item on the receipt to ask what she should pick up. She is clearly not ready. She's handing me the wrong receipt to get her started and is holding up the line. I politely ask if I can take the customer behind her until she's ready. It takes 30 seconds to 1 min to process out a layaway. The OTHER woman who is not even shopping says no we were here first. You're not going to make us wait forever. Lady on the phone jist says I'll take everything. So I process her out and ask them to move to the pick up table. Rude lady says to me but not to me. I just didn't like how she was trying to throw us off to the side. I said ma'am I apologize if that offended you. That wasn't my intention. We have a very efficient process and I was just trying to make sure everyone gets their items. She then rants and raves that she wasn't speaking to me and some lil girl (I'm 34 BTW) wasn't going to treat her this way. Im a rude bitch, I'm dumb. I remained calm and said I know this is a stressful time of year and I'd be happy to offer her water. The original lady said yes I'll take a water. I gave her a bottle water. Rude lady is now mad that I didn't lose my cool so she off again. Wants the manager, I'm going to get fired. I tell her ma'am I'm a seasonal employee, I have about 4 more days of work before I'll never work here again. Manager takes 30 min to come because she was crazy and she stood there ranting the entire time. They had another adult and about 5 kids with them. She made them all wait as the weather got increasingly bad so she could rant. All of the other cashiers and customers are coming over to me laughing and shaking their heads. 2) Same TRU. Its 12/22 I think at freaking 1 am. Im the only cashier BC it is 1 am. Its normal for a place of business to have less staff during off peak times. There are about 6- 8 people in line. Guy is pitching a fit because he has to wait mind you he's been waiting for 2 minutes. He comes up bragging BC he made them get me help. (He really didn't all the other registered were closed and it takes 20 min. to set them up) I reminded him of the hour and we don't need 6 registered open for the few people shopping. I am quite the efficient cashier and will have everyone out quickly. He insists that no at 1 am the store should be fully staffed and he saved the day.


lilmacmama20
by Silver Member on Feb. 9, 2018 at 10:13 AM
Whenever i telk this story i laugh especially drawing her eyebrows on with a keno pencil
Quoting Anonymous 78:

Whenever I think I'm having a bad day with someone whose pissed about their computer/projector/phone whatever...I will forever think about this. The paying for a prescription with rocks...I just burst out laughing.

The rest just proved she had escaped an institution and would eventually be rounded up.

Quoting lilmacmama20: When i worked in grocery,We had this lady try to pay for her prescription with rocks. She then came up front and used a keno pencil to try and draw her eyebrows on, she then proceeded to sit pn the customer service desk indian style, and when she wanted a western union she was asked for ID then kept pointing to her shirt it had a picture of the state of CA. She also tried to take a donation jar and went up to my boss saying what do you think you fucking own this place. Pretty entertaining

anononononon
by on Feb. 9, 2018 at 10:18 AM
You could be right. When I was in college they had the salads premade and people would sneak meat into the box to avoid paying for it but the salads didn’t need weighed so that was actually stealing.

Quoting msjaxon: doubt it..most salad bars are at least 5.99/lb a chicken sandwich by itself is going to be 4/5bucks max. Shed probably end up paying more weighing it out. Tho seems to me a case of misunderstanding rather than thieving.

Quoting anononononon: The chicken would cost more than the salad so when she put the chicken in the salad and weighed it she was trying to get it cheaper. That’s how I read it anyway.

Quoting msjaxon: I thought I was the only person who missed something in that story. It seems like the woman wasnt done choosing her items. She ordered a chicken breasts it was on a plate. Not exactly the hiding place for a theft. Got a salad from salad bar and was planning to pay for it.

Quoting Anonymous 70: The chicken breast was going to be paid for!

Quoting pinkcoffeecup:

My worst customer was a theif.  I was working in the food court at a college.  I was on the cash register. Where my register was.  It is difficult to see all the sections of the food court.  I guess a woman ordered a grilled chicken breast.  Says she wants no bun.  She had it on a little plate. Then went to fill up a box from the salad bar.  Mind you salad was by weight off the salad bar.   Finally she got to my register.  I tell her to put the box on the scale. I was just about to ring up the weight.  A boss comes running.  Stop.  Don't ring her up.  I didn't know what was up.  Boss said I think this lady stole something.   The head of student life and a security guard was also now present.   They are questioning the woman.  As the head of student life was taking a fork and  picking through the box of salad.  As the woman is saying she'd didn't steal.  She gets financial aid. She can afford to buy her food.  They found that grilled chicken breast in there.   Said You didn't steal?   Well we just found what you stole.  The woman starts swearing loudly.  Calling my boss a bitch.  I never steal.  I didn't steal nothing.  Boss says.  Well you just did.   The security guard then called the police.  As the police station is across the street.  They gave the woman some kind of fine for stealing.

Anonymous
by Anonymous 77 on Feb. 9, 2018 at 10:19 AM
I was on the other side of the front end at that point, think how walmart has their registers so I was far away. But if you calling someone a bitch, ranting loudly, and the people who are WITH you aren't even engaging you in your rant for a LITERAL 30 minutes you deserve to be laughed at by any and everyone. Dont make a spectacle of yourself and not expect the normal people to have a reaction to your crazy.

Quoting Anonymous 78:

I sure hope when you were experiencing this bad event and the other cashiers and customers were coming over laughing this person had already left.

Otherwise, I'm not on your side of this event. It just sounds like it made it worser

Quoting Anonymous 77: This just happened in December. I worked Toys R Us for a seasonal pt job to make some extra vacation money.

1) 2 ladies come to service desk to pick up layaway on the layaway pick up day. The one who needed to do the transaction is on her phone with her husband going over every item on the receipt to ask what she should pick up. She is clearly not ready. She's handing me the wrong receipt to get her started and is holding up the line. I politely ask if I can take the customer behind her until she's ready. It takes 30 seconds to 1 min to process out a layaway. The OTHER woman who is not even shopping says no we were here first. You're not going to make us wait forever. Lady on the phone jist says I'll take everything. So I process her out and ask them to move to the pick up table. Rude lady says to me but not to me. I just didn't like how she was trying to throw us off to the side. I said ma'am I apologize if that offended you. That wasn't my intention. We have a very efficient process and I was just trying to make sure everyone gets their items. She then rants and raves that she wasn't speaking to me and some lil girl (I'm 34 BTW) wasn't going to treat her this way. Im a rude bitch, I'm dumb. I remained calm and said I know this is a stressful time of year and I'd be happy to offer her water. The original lady said yes I'll take a water. I gave her a bottle water. Rude lady is now mad that I didn't lose my cool so she off again. Wants the manager, I'm going to get fired. I tell her ma'am I'm a seasonal employee, I have about 4 more days of work before I'll never work here again. Manager takes 30 min to come because she was crazy and she stood there ranting the entire time. They had another adult and about 5 kids with them. She made them all wait as the weather got increasingly bad so she could rant. All of the other cashiers and customers are coming over to me laughing and shaking their heads.

2) Same TRU. Its 12/22 I think at freaking 1 am. Im the only cashier BC it is 1 am. Its normal for a place of business to have less staff during off peak times. There are about 6- 8 people in line. Guy is pitching a fit because he has to wait mind you he's been waiting for 2 minutes. He comes up bragging BC he made them get me help. (He really didn't all the other registered were closed and it takes 20 min. to set them up) I reminded him of the hour and we don't need 6 registered open for the few people shopping. I am quite the efficient cashier and will have everyone out quickly. He insists that no at 1 am the store should be fully staffed and he saved the day.

Anonymous
by Anonymous 78 on Feb. 9, 2018 at 10:32 AM

Did it improve the situation? I kinda don't think it did. It just added more fuel to the flame imo...but I guess you had to be there.

I don't go to Walmart, so I can't visualize that, sorry. 

Management should of whisked this person off to the side, and tried to diffuse the situation.

Her point was to cause a scene.

Anyways, yes the public can be jerks. My younger daughter has great stories from when she was a waitress in SF during college. She came home one Christmas break and had just quit her job after 2 year. She was a good waitress and apparently put up with a lot of shit because she ranted in the car with me in the garage for about 15 minutes. I felt so bad for her. She was clearly wanting to get that out!

Quoting Anonymous 77: I was on the other side of the front end at that point, think how walmart has their registers so I was far away. But if you calling someone a bitch, ranting loudly, and the people who are WITH you aren't even engaging you in your rant for a LITERAL 30 minutes you deserve to be laughed at by any and everyone. Dont make a spectacle of yourself and not expect the normal people to have a reaction to your crazy.
Quoting Anonymous 78:

I sure hope when you were experiencing this bad event and the other cashiers and customers were coming over laughing this person had already left.

Otherwise, I'm not on your side of this event. It just sounds like it made it worser

Quoting Anonymous 77: This just happened in December. I worked Toys R Us for a seasonal pt job to make some extra vacation money. 1) 2 ladies come to service desk to pick up layaway on the layaway pick up day. The one who needed to do the transaction is on her phone with her husband going over every item on the receipt to ask what she should pick up. She is clearly not ready. She's handing me the wrong receipt to get her started and is holding up the line. I politely ask if I can take the customer behind her until she's ready. It takes 30 seconds to 1 min to process out a layaway. The OTHER woman who is not even shopping says no we were here first. You're not going to make us wait forever. Lady on the phone jist says I'll take everything. So I process her out and ask them to move to the pick up table. Rude lady says to me but not to me. I just didn't like how she was trying to throw us off to the side. I said ma'am I apologize if that offended you. That wasn't my intention. We have a very efficient process and I was just trying to make sure everyone gets their items. She then rants and raves that she wasn't speaking to me and some lil girl (I'm 34 BTW) wasn't going to treat her this way. Im a rude bitch, I'm dumb. I remained calm and said I know this is a stressful time of year and I'd be happy to offer her water. The original lady said yes I'll take a water. I gave her a bottle water. Rude lady is now mad that I didn't lose my cool so she off again. Wants the manager, I'm going to get fired. I tell her ma'am I'm a seasonal employee, I have about 4 more days of work before I'll never work here again. Manager takes 30 min to come because she was crazy and she stood there ranting the entire time. They had another adult and about 5 kids with them. She made them all wait as the weather got increasingly bad so she could rant. All of the other cashiers and customers are coming over to me laughing and shaking their heads. 2) Same TRU. Its 12/22 I think at freaking 1 am. Im the only cashier BC it is 1 am. Its normal for a place of business to have less staff during off peak times. There are about 6- 8 people in line. Guy is pitching a fit because he has to wait mind you he's been waiting for 2 minutes. He comes up bragging BC he made them get me help. (He really didn't all the other registered were closed and it takes 20 min. to set them up) I reminded him of the hour and we don't need 6 registered open for the few people shopping. I am quite the efficient cashier and will have everyone out quickly. He insists that no at 1 am the store should be fully staffed and he saved the day.


ThatBoysMom
by Bronze Member on Feb. 9, 2018 at 10:34 AM
My mom use to tell me about these college kids that did stupid messy stuff while she had a waitressing job.

One thing was leaving a cup with liquid in it upside down on the table. Waitresses couldn't pick it up without it splashing all over. My brother use to try it on her table and she'd get so mad. LOL. He just wanted to know how they got the cup turned over without spilling it all. I think he would put a piece of paper on top the cup, flip it, then pull the paper out from under.
Anonymous
by Anonymous 36 on Feb. 9, 2018 at 10:47 AM
I had service like that at kfc too. I contacted them through Twitter they sent me a $5 gift card. I spent around $50.

Quoting Anonymous 71: I once went to KFC and they were out of chicken. I was like um, what? Lol. She said they should have it in half an hour so I went ahead, placed my order ran an errrand and came back 25 minutes later to pick it up. The lady told me that they got some but another few customers had come in while I was gone so she let them order! I was like wtf? I already paid. Long story short I waited again but I waited there and finally got our order an hour after I had placed it. She never once offered to comp anything either. Terrible customer service.

Quoting shell3m: In 2000 I worked at KFC when I was 19 and got scammed for a bucket of chicken. I knew what she was doing since it was 4 hours later and the messed up chicken wasn't even returned. I called her out on it but my manager took her side and gave her free chicken. Really? They made rules all the time and then didn't back them up. Drove me crazy.
Jamie1972
by Ruby Member on Feb. 9, 2018 at 10:53 AM
I used to work at a retail chain store during high school. One story that sticks out is when I was cashiering. The store used to sell fake silk shirts. Had a lady come to line with just 1 shirt. I ring her up folded it place it in a bag and put the bag on the counter. She starts yelling at not to throw her shit on the counter. Tell her I didn't and continue on with her transaction while she yells at me. Goes don't make me come back there and kick your white ass. That was it I went off. Come back here and guess what I'll let you kick my white ass and then have your black ass arrested for assaualt. Totally didn't know security was behind me until he came over and escorted her out of the store. I got reprimanded for arguing with the customer and yet my manager understood why I lost it like I did.
Anonymous
by Anonymous 9 on Feb. 9, 2018 at 10:54 AM
Marking my spot. I agree about https://notalwaysright.com. Another good one is http://www.dinnersfromhell.com
Anonymous
by Anonymous 77 on Feb. 9, 2018 at 11:04 AM
It was lay a way day. So we were busy. Management was actively pulling layaways. She wasn't violent, just loud and so it wasnt pressing.

It did nothing to the situation because no one that was laughing or shaking their heads was near her or with in earshot. Im sure some customers probably gave her weird looks as they walked in but no one was actively in her face pointing and laughing at her. SM came when he had time, listened to her for 20 minutes. She got to blow off steam for whatever bad day she had,other people got their Christmas presents, and I got a funny story to tell. It all worked out.

Had another lady leave kids. She was mad we didn't have some basketball hoop (which jad been sold out for quite some time) she storms out of the store and leaves the children with her behind. 40 minutes goes by she hasn't returned. During the 40 min We were able to call their mom and we had to call the police as well. Mom must've called her and she came back but the police told us not to send the children with her. She grabs them and runs out the door. Police come and have to review footage BC it technically became some sort of kidnapping (not sure exactly what. After I gave my statement I went back to work and SM took over)

Those are the kinds of things we dealt with a ranting lady can rant if she wants when there is a line all the way to the bikes in the back of the store.

the line is set up as a que so one line for all registers. You got through the que but people would move the ropes rather than make the "long walk to the beginning of the line". We would direct people to the back BC once the ropes are moved then people starting lining up and the line goes down the snooping asleep rather than wrapping around the way it should do people are out of the way of the shoppers. Lady moves the rope, I say ma'am. The line starts back there. She snaps there's no one here so what's the problem. I direct her to look behind her as people were coming through the line correctly and she has now cut them. She got huffy.

Another line lady.. The line is full. Id been on the floor grabbing something for a customer and I noticed her in electronics BC of how full her cart was. I grabbed the item and go back to my register she is circumventing a very long line and another cashier says where to go to start in the line. She fflips out and says she has been waiting on the line... Um no you're on the outside of the line, you clearly weren't in it and are now coming up with an overloaded shopping cart (this was a thought not spoken) She refuses to go back to the end and rushes her cart to the next open cashier at the end. I just shook my head.

In the 3.5 weeks and 10 shifts I worked we mainly had great patient people but there were few stories in that short period of time of just bad people lol

Quoting Anonymous 78:

Did it improve the situation? I kinda don't think it did. It just added more fuel to the flame imo...but I guess you had to be there.

I don't go to Walmart, so I can't visualize that, sorry. 

Management should of whisked this person off to the side, and tried to diffuse the situation.

Her point was to cause a scene.

Anyways, yes the public can be jerks. My younger daughter has great stories from when she was a waitress in SF during college. She came home one Christmas break and had just quit her job after 2 year. She was a good waitress and apparently put up with a lot of shit because she ranted in the car with me in the garage for about 15 minutes. I felt so bad for her. She was clearly wanting to get that out!

Quoting Anonymous 77: I was on the other side of the front end at that point, think how walmart has their registers so I was far away. But if you calling someone a bitch, ranting loudly, and the people who are WITH you aren't even engaging you in your rant for a LITERAL 30 minutes you deserve to be laughed at by any and everyone. Dont make a spectacle of yourself and not expect the normal people to have a reaction to your crazy.

Quoting Anonymous 78:

I sure hope when you were experiencing this bad event and the other cashiers and customers were coming over laughing this person had already left.

Otherwise, I'm not on your side of this event. It just sounds like it made it worser

Quoting Anonymous 77: This just happened in December. I worked Toys R Us for a seasonal pt job to make some extra vacation money.

1) 2 ladies come to service desk to pick up layaway on the layaway pick up day. The one who needed to do the transaction is on her phone with her husband going over every item on the receipt to ask what she should pick up. She is clearly not ready. She's handing me the wrong receipt to get her started and is holding up the line. I politely ask if I can take the customer behind her until she's ready. It takes 30 seconds to 1 min to process out a layaway. The OTHER woman who is not even shopping says no we were here first. You're not going to make us wait forever. Lady on the phone jist says I'll take everything. So I process her out and ask them to move to the pick up table. Rude lady says to me but not to me. I just didn't like how she was trying to throw us off to the side. I said ma'am I apologize if that offended you. That wasn't my intention. We have a very efficient process and I was just trying to make sure everyone gets their items. She then rants and raves that she wasn't speaking to me and some lil girl (I'm 34 BTW) wasn't going to treat her this way. Im a rude bitch, I'm dumb. I remained calm and said I know this is a stressful time of year and I'd be happy to offer her water. The original lady said yes I'll take a water. I gave her a bottle water. Rude lady is now mad that I didn't lose my cool so she off again. Wants the manager, I'm going to get fired. I tell her ma'am I'm a seasonal employee, I have about 4 more days of work before I'll never work here again. Manager takes 30 min to come because she was crazy and she stood there ranting the entire time. They had another adult and about 5 kids with them. She made them all wait as the weather got increasingly bad so she could rant. All of the other cashiers and customers are coming over to me laughing and shaking their heads.

2) Same TRU. Its 12/22 I think at freaking 1 am. Im the only cashier BC it is 1 am. Its normal for a place of business to have less staff during off peak times. There are about 6- 8 people in line. Guy is pitching a fit because he has to wait mind you he's been waiting for 2 minutes. He comes up bragging BC he made them get me help. (He really didn't all the other registered were closed and it takes 20 min. to set them up) I reminded him of the hour and we don't need 6 registered open for the few people shopping. I am quite the efficient cashier and will have everyone out quickly. He insists that no at 1 am the store should be fully staffed and he saved the day.

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