THIS has to be one of the funniest things in a long time. -- I think this guy should have been promoted, not fired. -- This is a true story from the WordPerfect Help Line, which was transcribed from a recording that was monitoring the customer care department. .............Needless to say, the Help Desk employee was fired. However, he/she is currently suing the WordPerfect organization for 'Termination without Cause.'Actual dialogue of a former WordPerfect Customer Support employee.(Now, I know why they record these conversations!):Operator: 'Ridge Hall, computer assistance. -- May I help you?'Caller: 'Yes. -- Well, I'm having trouble with WordPerfect.'Operator: 'What sort of trouble?'Caller: 'Well, I was just typing along; and, all of a sudden thewords went away.'Operator: 'Went away?'Caller: 'They disappeared.'Operator: 'Hmm. -- So, what does your screen look like now?'Caller: 'Nothing.'Operator: 'Nothing??'Caller: 'It's blank. -- It won't accept anything, when I type.'Operator: 'Are you still in WordPerfect, or did you get out?'Caller: 'How do I tell?'Operator: 'Can you see the 'C: prompt' on the screen?'Caller: 'What's a sea-prompt?'Operator: 'Never mind. -- Can you move your cursor around the screen?'Caller: 'There isn't any cursor. -- I told you that it won't accept anything I type.'Operator: 'Does your monitor have a power indicator?'Caller: 'What's a monitor?'Operator: 'It's the thing with the screen on it that looks like a TV. --Does it have a little light that tells you when it's on?'Caller: 'I don't know.'Operator: 'Well, then look on the back of the monitor and find wherethe power cord goes into it. -- Can you see that??'Caller: 'Yes. -- I think so.'Operator: 'Great.-- Follow the cord to the plug, and tell me if it'splugged into the wall.Caller: 'Yes, it is.'Operator: 'When you were behind the monitor, did you notice thatthere were two cables plugged into the back of it, not just one?'Caller: 'No.'Operator: 'Well. -- There are.-- I need you to look back there again andfind the other cable.'Caller: 'Okay. -- Here it is.'Operator: 'Follow it for me; and, tell me if it's plugged securely intothe back of your computer.'Caller: 'I can't reach.'Operator: 'Okay. -- Well, can you see if it is?'Caller: 'No.'Operator: 'Even if you maybe put your knee on something andlean way over?'Caller: 'Well, it's not because I don't have the right angle. -- It'sbecause it's dark.'Operator: 'Dark?'Caller: 'Yes. -- The office light is off, and the only light I have iscoming in from the window.'Operator: 'Well, turn on the office light then.'Caller: 'I can't.'Operator: 'No? -- Why not?'Caller: 'Because there's a power failure.'Operator: 'A power .... A power failure ? -- Aha. -- Okay, we've got itlicked now. -- Do you still have the boxes and manuals andpacking stuff that your computer came in?'Caller: 'Well, yes, I keep them in the closet.'Operator: 'Good. -- Go get them, and unplug your system and pack itup, just like it was when you got it. Then take it back tothe store you bought it from.'Caller: 'Really? -- Is it that bad?'Operator: 'Yes. -- I'm afraid it is.'Caller: 'Well, alright then, I suppose. -- What do I tell them ?'*******Operator: 'Tell them you're too damned stupid to own a computer!'
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on Oct. 8, 2012 at 8:36 PM
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- SpiritedDragon
on Oct. 8, 2012 at 8:36 PM