So, for 3 weeks I've scheduled an appointment with my OB 3 times. All 3 times I've arrived the receptionist has said, "Oh I forgot to tell you...Doctor isn't here today. You can't be seen." ALL THREE TIMES. Today I was scheduled to finish my ultrasound and do my glucose test AND get seen for the constant headaches, blurry vision, spots, and pelvic soreness I've had for 3 weeks. I get there this morning where they tell me how serious my symptoms are...but yet once again Doctor is out (Until Thursday this time), and no one can help me.
So I say, fine. I take my Glucose, and I asked who the on-call doctor is and give him a call while I wait. His nurse answers pissed off, asking what's really wrong and states, "Well I GUESS I can stay late tonight and see you. But you need to get your own chart and bring it here, I'm not getting it for you." And hangs up.Rude, but okay
I go back so finish out my hour of the test and I hear that rude nurse has called the receptionist in my OB's office, complaining that she has to work late to see me. This causes the receptionist to cop and attitude and I over hear her making a comment about my "government" insurance and that sound like I am looking for medicine and up to something. Upon her hanging up she comes into the lobby and states, "You can't just go make appts with the on-call doctor whenever you want. You have to wait for your doctor to return. She'll be here at 4." So I apologized, stating she had just told me the OB was out until Thursday, but I can be there at 4. She rolls her eyes and walks away. I immediatly start to tear up and my DH says he's on his way.
DH arrives, and the receptionist is instantly polite, stating, "Oh yes, I'm very concerned for your wife. Her doctor will be here at ONE THIRTY, and your wife can come then and wait to be squeezed in." My DH states, "I want a scheduled visit for today. We wait long enough when it's scheduled. We're not going to wait to MAYBE be seen. Something is wrong with my wife." The receptionist reponds with, "I don't think it's serious enough for schedule her in. She can just wait and hopes she gets seen."
I go home and my best friend becomes irate. We both have degrees in Health Care Admin, so we're both fully aware of the laws this receptionist just broke treating me that way...but I don't want any drama, and I certainly don't want to be "blastlisted" as a that kind of patient. However, my friend calls saying to be my sister to the health care administrator of the Hospital. This woman is also friends with my DH. She is livid at the way I've been treated, says she's calling that OB immediatly and that I need to admit myself to ER as soon as possible. So we leave for the ER.
I go to the ER and quickly explain my problem and that I did try to see my OB but it didn't happen. They admit me to maternity, due to the pelvic soreness and then say "We'll bring you back to ER for the headache part." My main worry is Hypertension or Preeclampsia. I wanted to rule those out. That's all I want. I get sent to Maternity where those nurses want the full story and are dumb struck by the receptionist's behavoir. They stay they're calling the OB right away. Well, apparently the health care admin had already called the receptionist and OB to state I was going to the ER b.c she refused to schedule me. The receptionist tells the OB and Maternity that she scheduled me an appt at ELEVEN THIRTY and I never showed. All of sudden the OB that was out until Thursday is on the maternity floor.
She burst into my room accusing me of missing my appt with her. I give her the low down of what her receptionist fed me, stating I never had an appt with her at 11 30. I was there at 8 30 that morning for my problem and once again she wasn't there. She immediatly says, "It doesn't matter. Unhook her from the monitors and go back to my clinic. We'll handle this privatlely." I burst into tears stating, "I never wanted anyone to get in trouble, but what was I supposed to do?" She gets mad and says, "Just get up and go back to the clinic. I'll take you back as soon as you get there." and stomps out.
I get dressed and my DH walks me back to the clinic. By this point he's quite pissed the receptionist has lied. We get to the clinic and the receptionist puts me at the END of the list and tells DH, "We'll get to her when we have time." 40 minutes later, he reschedules my appt and we have to leave.
I've cried adn cried and cried. This appt was very important not only for the test and ultrasound but to ease my fear of possibly having hypertention and I needed to inform my OB of my mood lately. Now I still have these problems and no answers, and I've got a receptionist accusing me of lying and "Doctor Shopping." I am devestated. This experience has made me regret even being pregnant. I'm not excited at all with this pregnancy b.c of this doctor so far.
I have an appt with her again Thursday morning, but I"m considering finding a new OB somewhere else.
Was I in the wrong? Should this be reported?