Updated in Reply: So mad! My child went missing AGAIN yesterday! (Long rant)
Anyway, this year the school offered for the first time a "Mind Lab" after school program offered by a 3rd party (http://www.mindlab-group.com/). The cost is $150 for 12 weekly sessions which were supposed to be Wednesdays from 3:30-4:30pm. My 6-year-old really wanted to do this program (her BFF was enrolled), so I agreed to enroll her in Sept.
I should have know from the first session that this program was no good! I was planning to pick my daughter up at 4:30, but got a text from one of the other student's moms (she showed up at 4:00 to check out the instructor and program) at 4:05 telling me that the session had been changed to run from 3:15-4:15! Ack! I raced to the school, and thanked the mom for watching my daughter after the instructor left.
Fast forward to 2 weeks ago, Oct. 10. I showed up to the school at 4:05, walked into the classroom where Mind Lab was supposed to be held, and it was completely empty! I HAD NO IDEA WHERE MY DAUGHTER WAS! I caught one of the school's Extended Day employees, and she said, "Oh. Alyssa is out there (soccer field) playing with the other kids. The instuctor for Mind Lab ended the session early and sent all the kids into Extended Day." WHAT?!?
I found my daughter and asked her what happened. She told me that it was the Mind Lab instructor's birthday and that she had an appointment, so she let everyone go early. Now I should mention that the other kids in the program are enrolled in Extended Day on a monthly basis, so they are signed in on the ED list and a parent has to sign them out. MY daughter is NOT enrolled in ED, so when she's sent off to "play" with the other kids, there is no record of her whereabouts. I don't have to sign her out (since she was never signed in) and neither does anyone else!
The next week, I showed up to Mind Lab even earlier so that I could catch the elusive instructor. I gave her my business card with every contact number and email address I had. I even wrote "Alyssa's mom" and the school's name on the card so that there was no doubt whatsoever who to contact or how to contact me if she decided to skip out early again. I politely explained to the instructor that I expect her to contact me, because my Alyssa is not an ED kid, and so no one was accountable for her last week. Problem solved, right? WRONG!
Yesterday, to my horror, I showed up to the Mind Lab classroom to pick up my daughter and AGAIN the room was empty! This time, one of the ED teachers saw me and brought Alyssa to me. She told me that the Mind Lab instructor had just NOT SHOWN UP that day, and that Alyssa had been "playing with us outside." I was horrified! I thanked the teacher for looking after my daughter even though she wasn't technically obligated to, and took Alyssa home so that I could have a little phone "chat" with the Mind Lab director.
The director was CLUELESS! When I told him the instructor didn't show up, all he said was "that's weird," and then tried to end the call. I told him this was not the first time that I couldn't find my daughter because of this woman sending her off to a program she wasn't enrolled in. I told him that she should have notified me; I had just given her all my contact information at the end of the LAST session because she had ended the class at least 15 minutes early the week prior. He said, "Okay, I will call the instructor and find out what happened and then call you back." Surprise, surprise! I STILL haven't received his call!
So last night, I emailed the school principal and told her in detail what was going on. I said that I was not mad at the school, and in fact was grateful that the extended day staff took it upon themselves to watch over my daughter. However, I thought the principal needed to be aware of the program's negligence and should reconsider any thoughts of inviting the program to return to the school.
My next step is to call the director back this afternoon and inform him that I am withdrawing my child from the program and expect a refund.
Anything else I should be doing? I am still so angry, I'm afraid I might be missing something.