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MOLD in the cheese at CiCi's!

Posted by on May. 11, 2012 at 9:17 PM
  • 33 Replies

I am so grossed out right now!  My husband and I picked up my oldest daughter for the weekend, and as usual we allowed her to pick where we would eat.  She wanted pizza from CiCi's, so that's where we went.  Everything was good until we got halfway through our bottle of parmesan. There, right in the middle was a big clump of MOLDY cheese.  I'm glad neither of my daughters noticed this.  


I immediately went up front to talk to the manager, and his manner was rude and uncaring. So...we left and I came home to call customer service, where, of course, no one was available to speak to me.  Left with no other option, I sent them this email: (I WILL be calling again tomorrow morning.)


Me, my husband, and our 2 children were just at CiCi's store #713.  We had used about half a jar of parmesan cheese when mold was discovered in the bottle. I would like someone to contact me about a full refund.  Something like this is completely unacceptable, and you can rest assured that we will NOT be back!


Also, I spoke to a gentleman at the counter who said he was the manager (but did not give his name).  All he did was take the bottle, confirm it was mold, but he did not apologize or do anything else about it. I find this type of service to be disrespectful to the customers, and I hope that something can be done to correct the poor cleaning standards and failing customer service at this store.


Thank you.



I think I was quite polite, when in truth I wanted to swear at them, lol.  Right now I'm fighting throwing up. :( throwing up

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by on May. 11, 2012 at 9:17 PM
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Replies (1-10):
P.V.Hawkwind
by on May. 11, 2012 at 9:19 PM
So gross :(
They most likely poured the new cheese on top of the old cheese and then the old cheese got moldy
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frndlyfn
by Emerald Member on May. 11, 2012 at 9:21 PM
1 mom liked this

Yeah it sounds like improper food care and i would have complained as well.  POssibly notified health department.

toopicky429
by Platinum Member on May. 11, 2012 at 9:21 PM
2 moms liked this
Mold grows on cheese. That's how it gets it's flavor and the term "aged", lol.
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kayakchick
by on May. 11, 2012 at 9:22 PM

Glad you reported them.


SarahLizyB
by Gold Member on May. 11, 2012 at 9:23 PM
It does not surprise me that was at CiCis. The quality is not great
Red_Tempest
by on May. 11, 2012 at 9:23 PM

That's what I was thinking. :/

Quoting P.V.Hawkwind:

So gross :(
They most likely poured the new cheese on top of the old cheese and then the old cheese got moldy


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Red_Tempest
by on May. 11, 2012 at 9:24 PM

I almost shouted it out to all the rest of the customers, but I really hate conflict. I'm SO much better over the phone, lol.

Quoting frndlyfn:

Yeah it sounds like improper food care and i would have complained as well.  POssibly notified health department.


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hautemama83
by Nichole on May. 11, 2012 at 9:24 PM
That's gross.
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Red_Tempest
by on May. 11, 2012 at 9:25 PM

This is the first time I've been to that particular one in about 4 years.  There used to be one closer to my home that was dang near pristine, and the service was AWESOME, but they closed it. :(

Quoting SarahLizyB:

It does not surprise me that was at CiCis. The quality is not great


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Allebas
by Gold Member on May. 11, 2012 at 9:26 PM

EWWW!!!!! That is SOOOO WRONG!!!! NASTY!!!!! I HOPE you get an answer back from them!!! GOOD LUCK!!

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