So over the weekend my fs card was locked because dh said it wouldn't take the pin. He assumed that hed entered it wrong and locked it out. No biggie. Sunday though it hadn't unlocked and it was supposed to unlock at midnight. So this morning I went in to see someone about it. I've been to the fs office on Monday morning before...it's usually deserted at 9am. It.was.packed. Finally got to the window to check in and see what I needed to do and I was not the only person whose card was locked. She said sit and wait they were working something out. I say ok, no problem.
I have no problem waiting. It's PA. It's help. It's free. I'm not ungrateful. Without it we couldn't eat 2 weeks out of the month. I'd wait all day it it was what it took. This lady was so irate she had to be escorted out. Now I can't help but feel the folks that work in that office are supremely patient with all the crap they take. She was screaming at this woman at the window saying she stole food out of her kids mouths and ages going to hell, etc. And sorry, but she did not look like it was "for the kids". More for the corner store to buy from her to support her habit.
Anyway, I'm there for a few hours. I get called. My card "reported itself stolen"...wtf? No worries, a new one will be sent out to you; you'll see it in about a week, cheers. I ask her for a confirmation that it's been reissued (it seemed fishy since They can just reactivate the one I have and they can issue them just as easy in the office). She comes back with an email saying essentially 1,944 cards had been "erroneously cancelled" due to a system glitch over the weekend. They are working to fix it, please don't reissue cards. Ok fine.
So here I wait. I'll probably be back in tomorrow since they will have more information. It's only a fraction of the county effected so I'm hoping it doesn't take long.
I feel aweful for this one lady who said she went shopping Saturday night after it had been cancelled and had to walk away leaving a full cart of groceries.
It was craziness. But it's sad. Most people rely on fs to get them through the beginning of the month, myself included. It's only $160 but its what helps bridge the gap.
Ok story over. Let my CM tounge lashing begin lol.
**update: so I called the main line and they sent out new cards. But if I can't wait I can travel across the county to the one they are issuing cards at to get it reissued in person. It's a pain but I can't go a week plus at the beginning of the month w/o it so off I go.