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Sears portrait studio really pisses me off *added photo

Posted by on Jan. 12, 2013 at 11:26 PM
  • 33 Replies

Okay, my daughters 10 months so we went to sears to get her 10 month photos done. 

I scheduled the appointment online for 6pm. It shows what times are available and that was the only time left.

I called them to confirm that the appointment as set up, told them what time the appointment was, and who i was. first and last name. "Yep, your scheduled at 6"

Okay. 40 mile drive 1 way, 40 mile drive back. 

Get there at 5:50ish and theres another family their. I figured it was the 5 o clock people. The photogropher tells us that their was a mishap and that they called and canceled their appointment earlier, but then called at 5 and rescheduled it for 6. I was already scheduled for 6, i scheduled it at noon! So we got there and she said that she had to do theirs first since the time was originally (before they canceled) their time. She offered to stay til 7 which was an hour after they closed.

Pissed me off but i had stuff to do at the mall anyways so i waited until 7 to do our photoshoot. It lasted ten minutes. We got 8 photos. We werent even done yet and she says "okay i think we got some good ones" and went to start editing them while on the phone with her friend saying she wouldn't be much longer and then she'd be there. I get if she had to meet someone but seriously? 8 photos? She was crying in 3 of the 8 anyways.

Really pissed off with them.

And then she offers other family a free photo because of the mishap.

Uhm sorry but who had to wait an additonal HOUR?! They lived 5 minutes from sears, i live 40 miles. We got nothing additonal.


Time to switch to olan mills. 


**The photos were just posted online, and while im still not happy with the customer service, i did kinda fall in love with this picture. Even tho she was mid-cry :(

Ive looked into a few SAHMs who do photography and im going to try them next.

Thanks for the suggestions everyone, it just sucks that we have none of those portrait studios around here.


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by on Jan. 12, 2013 at 11:26 PM
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Replies (1-10):
kappalopokis
by on Jan. 12, 2013 at 11:32 PM
2 moms liked this
I worked for them for years. I hate the company. BUT, this is NOT standard procedure. She made several infractions that are immediate firing offenses.

Contact her district manager.
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AMom29
by Gold Member on Jan. 12, 2013 at 11:32 PM

I'm sorry that happened. I can totally see them doing that, though.  Their customer service sucks.  I used to go there for all of our pictures and their quality has really gone downhill in the last couple of years.  We went to Olan Mills for our family portrait last summer and they turned out really nice.

coolmommy2x
by Ruby Member on Jan. 12, 2013 at 11:34 PM
I would talk to the manager or district manager. It sounds like this person messed up, I doubt Sears would be happy with what happened.

I've always had good luck with Picture People.
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ArisMom208
by on Jan. 12, 2013 at 11:35 PM


Quoting kappalopokis:

I worked for them for years. I hate the company. BUT, this is NOT standard procedure. She made several infractions that are immediate firing offenses.

Contact her district manager.

I plan on it, i know the district manager pretty well after going to sears every month for 10 months and sometimes 2 and 3 times a month lol.

But the district manager was just induced to have her twins on the 10th? i think. 10th or 11th and i don't want to cause problems when shes trying to enjoy her new babies. 

I do plan on calling her soon and talking to her about it. 

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GaBrIeLlEsMaMa
by on Jan. 12, 2013 at 11:35 PM
I hate sears! We got my youngest babys newborn pics done there. the chick had no clue what she was doing. she kept saying we had to wake her up for the pics. I was like 'she is 3 days old..she isnt going to wake up!' so she kept saying 'well what should we do?' seriously! you are the damn photographer! You tell me! Thank God we had a coupon for a pic package for $5, but I honestly dont think it was worth it. we go to jC penneys for all our kids pics, and that was the one and only time we went to Sears. never again..
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annas_momma
by 1 Crazy Momma ♥ on Jan. 12, 2013 at 11:38 PM
I tried sears once. I have always used JcPenny and freakin love them!!!! They were all booked up one Christmas so I went to sears....I will never waste my money there again.
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ArisMom208
by on Jan. 12, 2013 at 11:43 PM


Quoting annas_momma:

I tried sears once. I have always used JcPenny and freakin love them!!!! They were all booked up one Christmas so I went to sears....I will never waste my money there again.

The JcPenny here doesnt have a photo studio in it

Not even walmart does.

Im gonna have to look into some other places.

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annas_momma
by 1 Crazy Momma ♥ on Jan. 12, 2013 at 11:44 PM
Oh no! That makes me sad for you :(

Quoting ArisMom208:


Quoting annas_momma:

I tried sears once. I have always used JcPenny and freakin love them!!!! They were all booked up one Christmas so I went to sears....I will never waste my money there again.

The JcPenny here doesnt have a photo studio in it

Not even walmart does.

Im gonna have to look into some other places.

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kappalopokis
by on Jan. 12, 2013 at 11:46 PM
The studio managers are pretty powerless.


Quoting coolmommy2x:

I would talk to the manager or district manager. It sounds like this person messed up, I doubt Sears would be happy with what happened.



I've always had good luck with Picture People.

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frndlyfn
by Emerald Member on Jan. 12, 2013 at 11:50 PM

We havent had that bad experience except when dd did not want to cooperate with the photographer and missed out on many of the poses.  It was of her  and cousins.  She wasnt used to group photos (still isnt) so acts up during those.  Do single photos and she is fine.

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