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Sears portrait studio really pisses me off *added photo

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Okay, my daughters 10 months so we went to sears to get her 10 month photos done. 

I scheduled the appointment online for 6pm. It shows what times are available and that was the only time left.

I called them to confirm that the appointment as set up, told them what time the appointment was, and who i was. first and last name. "Yep, your scheduled at 6"

Okay. 40 mile drive 1 way, 40 mile drive back. 

Get there at 5:50ish and theres another family their. I figured it was the 5 o clock people. The photogropher tells us that their was a mishap and that they called and canceled their appointment earlier, but then called at 5 and rescheduled it for 6. I was already scheduled for 6, i scheduled it at noon! So we got there and she said that she had to do theirs first since the time was originally (before they canceled) their time. She offered to stay til 7 which was an hour after they closed.

Pissed me off but i had stuff to do at the mall anyways so i waited until 7 to do our photoshoot. It lasted ten minutes. We got 8 photos. We werent even done yet and she says "okay i think we got some good ones" and went to start editing them while on the phone with her friend saying she wouldn't be much longer and then she'd be there. I get if she had to meet someone but seriously? 8 photos? She was crying in 3 of the 8 anyways.

Really pissed off with them.

And then she offers other family a free photo because of the mishap.

Uhm sorry but who had to wait an additonal HOUR?! They lived 5 minutes from sears, i live 40 miles. We got nothing additonal.


Time to switch to olan mills. 


**The photos were just posted online, and while im still not happy with the customer service, i did kinda fall in love with this picture. Even tho she was mid-cry :(

Ive looked into a few SAHMs who do photography and im going to try them next.

Thanks for the suggestions everyone, it just sucks that we have none of those portrait studios around here.


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by on Jan. 12, 2013 at 11:26 PM
Replies (21-30):
rjsmommy214
by Silver Member on Jan. 13, 2013 at 1:58 PM

I actually had a really good experience with the sears here. We did have to wait 15 extra minutes because she had a walk in but the photographer was wonderful with my son. I have tried JCPenny 2 times and had horrible experiences both times and left with no good pictures.

NDADanceMom
by on Jan. 13, 2013 at 2:01 PM

I would say you get what you pay for.  When I think of the WORST places to get "professional" pictures of your kids I would say Walmart, kmart and sears.

Go to an artist with a photography studio.  Hell my 13 year old with a decent camera could do better than sears.  They arent any better than school pictures. 

CM_Junkie
by on Jan. 13, 2013 at 2:01 PM
Call corporate and complain. That lady was very unprofessional
Posted on the NEW CafeMom Mobile
lageise
by on Jan. 13, 2013 at 5:24 PM

I would contact her supervisor.

emeraldangel2.0
by on Jan. 13, 2013 at 5:46 PM


Quoting kappalopokis:

I worked for them for years. I hate the company. BUT, this is NOT standard procedure. She made several infractions that are immediate firing offenses.

Contact her district manager.

this


emeraldangel2.0
by on Jan. 13, 2013 at 5:47 PM

hey now i love our walmart pictures. i always have a pleasant experience and our preferred photographer is lovely lol

Quoting NDADanceMom:

I would say you get what you pay for.  When I think of the WORST places to get "professional" pictures of your kids I would say Walmart, kmart and sears.

Go to an artist with a photography studio.  Hell my 13 year old with a decent camera could do better than sears.  They arent any better than school pictures. 



amanda357
by on Jan. 13, 2013 at 5:49 PM
Portrait innovations. Go there next time.
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mommy2alissa
by on Jan. 13, 2013 at 7:09 PM


Quoting coolmommy2x:

I would talk to the manager or district manager. It sounds like this person messed up, I doubt Sears would be happy with what happened.

I've always had good luck with Picture People.


mommy2alissa
by on Jan. 13, 2013 at 9:00 PM

I would still call and pitch a fit, they should give you a free session

Rust.n.Gears
by on Jan. 13, 2013 at 9:03 PM

I would contact corporate. You should not have been put through that. 

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