Ok, so they say you aren't supposed to use Q-tips anymore. I've tried the ear wax removal stuff a couple of times but it's all greasy and hasn't worked well in the past for us. I think the main reason it didn't work is because she wouldn't sit still, and I don't think it got in there good, so this time I held her across my body with a towel over each arm, put the stuff in, made her stay like that for at least a minute or two, then switched her to the other side and did the other ear. There is now all this gross ear wax in her HAIR that drained out of her ear. GROSS! Ok, bath time. BBIAB!