I worked in customer service and as an executive assistant for more years than I care to count before becoming a SAHM and would have been fired for the kinds of lazy-ass incompetance I have witnessed lately.
About a month ago I had a contractor come out and have a look at our house as we are thinking about doing some rather extensive renovations. He said he would send me a quote within a week. I have heard nothing since (despite leaving several voicemails). Of course if he did contact me at this point, I would tell him to shove it.
I've also been trying to get someone out on a service call from my ISP. They have two local dealers. The first dealer made four different "appointments" (I use quotations because he didn't give me time only a date) and never showed or cancelled at the last minute. The second dealer, after initially taking down all of my info, didn't call me back with an appointment and never returned my calls. I called a third dealer who is willing to come out but because he is further away he is going to charge me 3x's as much as the first dealer!
Just getting someone to come out and pump out our septic tank takes a herculean effort (and at least 1 1/2 hours on the phone).
And don't get me started on our vehicle insurance provider (anyone who has ever had an accident in Manitoba will know exactly what I am talking about).
I make phone calls all of the time inquiring about appointments, events, etc. and 9 times out of 10 my calls are not returned.
My DH says it's because we live in a rural area and people out here do things differently. Maybe there is some truth to this, but I say it's because they are a bunch of lazy morons who just don't get it!