She then just casually said "you are awfully young to have 3 young children to look after on your own, why not let them come live with me?" Obviously I said no and asked her who the hell she thought she was and she then said "what about just the twins then? To lighten the load on you" again I said no and was ready to hang up on her when she said "well I tried to make it easy for you but you have given me no choice, I'm going to get custody of my grandchildren I will see you in court" and then hung up.
What the hell?!?!?! Can she even do that? Can someone tell me about what the procedure would be (I'm in the UK) sat here in tears terrified that my babies are going to be taken away.