**update** So, I checked my account tonight and the dispute status said it was waiting information from me. WTF? So I called them and the two people I spoke with were way more helpful. Apparently the lady that "helped" me last night totally messed up in how she handled it. Since I had it confirmed it was fraudulent, it should have gone right to the fraud department to get fixed. The first guy transferred me there and the fraud department reversed the charge while I was on the phone. They also advised to not go to the persons address (and no, I didn't say anything to the effect that I wanted to..lol..I guess they get that a lot). Hopefully its all taken care of now. I still hope that Ipad Mini broke the first day!!
About a month ago I noticed a charge on my AMEX from Apple that I didn't make. It was for close to $500. So, I filed online right away saying I did not recognize the charge and put AMEX to work to investigate. I got a call...during work mind you which I'm pretty annoyed about... from Apple asking about the charge and if I made it. I told them no and they even said on the phone that the email it was sent to was sent back, which indicates fraud so he would close it as fraud. I get a message today from AMEX saying the charge stands because they were provided a receipt. I open what they send and it has an address to an apartment complex that doesn't match our home address (we have a house), a different phone number and a different email. But somehow the charge stands?!? After the vendor called and said it was fraud?!? So, I called AMEX back (sat on hold for awhile) and am re-disputing the charge as straight fraud (in case it wasn't clear last time) and I want it FIXED!! I'm so very pissed. When I found that charge, I also immediately cancelled that card number and got a new card reissued. So now I've wasted personal time at home with DH AND time at work to deal with this and I'm getting SO VERY pissed. If AMEX does not drop this charge, I will let them know I'm cancelling an account with them I've had since 2002 (and never a dispute, late payment or over the limit issue). I was impressed with the customer service up until this point, but I have no reason to stick with them if this charge is not gone. I really hope whoever bought that Ipad mini broke it the first day.
Anyone else had to deal with credit card fraud?