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Ugh hours

Posted by on May. 15, 2013 at 6:52 PM
  • 13 Replies

My hours were cut for next week.  This is after I have had to call in a few times due to sick kids.  Instead of 40, I get 28 unless I can pick up twelve hours.  This is aggravating because moving to payments we were all told our hours would NOT ever be cut, this is the second time they have tried cutting our hours- the first time we all expressed our concern to the site manager and he convinced corporate not to cut them.  Then we get our schedules today, no heads up or warning, just cuts across the board.  The most frustrating part is that yet again corporate changed something without letting us know ahead of time- keeping us in the dark is not the way to keep us wanting to do a job that nine times out of ten involves rude, offensive, or abusive customers.  Many of us depend on that full time income, that is why we chose to do payments.  Urgh.

Update 5/30: our site manager FINALLY got around to talking to us about the cut in our hours, a few weeks after the cuts began.  Good communication skills.  No word on whether the cuts are for a month or two, or longer.  They just tell us it's based on projected call volume.  Oh, and now we are no longer allowed to pick up hours from people who don't want/need them- the schedule we get is the one we are restricted to, so as of now I can only work 28 hours.  People are MAD, the supervisors didn't give us any heads up (and they knew probably a week or so before cuts began that they were probably coming), and denying trades makes no sense at all- the same amount of hours on the phone are scheduled, it would just be someone else working those hours.  You can tell by the feel in the payments section that no one is happy about this; temporary cut or not, people are going to be finding different jobs as quickly as they can.

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by on May. 15, 2013 at 6:52 PM
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Replies (1-10):
Beth3721
by Member on May. 15, 2013 at 7:02 PM
1 mom liked this

Its things like this that make me glad I work for a company that sticks by their contracts of 40 hours.  Despite all the other downfalls of working for a major corporation, at least I know I will get my time.

preacherskid
by Silver Member on May. 15, 2013 at 7:17 PM


Quoting Beth3721:

Its things like this that make me glad I work for a company that sticks by their contracts of 40 hours.  Despite all the other downfalls of working for a major corporation, at least I know I will get my time.

The thing is, this isn't a small company.  The company owns between fifteen and twenty mail order catalogs, does all the billing and credit accounts, most of the distributing, etc in house.  At last count they had about fourteen locations dealing with call centers (I work at one), distribution and packaging, sourcing in China for some of their products, food production for a few catalogs.  Not a huge company, but not small either.  But they are also a private company, so they are accountable to very few people at the top, and their decisions are their own- no public backlash to fear really.  Their stock won't fall because they have a group or two of dissatisfied, unproductive employees, we are relatively easy to replace considering the number of people looking for jobs in our area.  Most of us feel they are attempting to drop us below full time status before the new health care regulations take effect- as of now we do not qualify for any health benefits, come January any of us who are full time would have to be offered a health plan. 

Just another reason I am looking forward to having my degree and getting out on the market for a better job.

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Nighttiger
by Ashley on May. 15, 2013 at 10:51 PM

That stinks. I'm sorry to hear it :(

flutter523
by Tracy on May. 16, 2013 at 7:55 AM
That's terrible. Hopefully you can pick up some hours
trfgirl56701
by Melissa on May. 16, 2013 at 8:36 AM

That's horrible. I hope you can make up the hours.

adamsmom0116
by Gold Member on May. 16, 2013 at 8:43 AM

That really stinks. I hope you can pick up some extra hours to make up the difference. I'm sure it is very frustrating.

mickstinator
by on May. 16, 2013 at 10:01 AM

that is the reason i HATED working with shift schedulers. i have literally never had a manager that was good at it. : / i'm sorry! 

deccaf
by Group Admin on May. 16, 2013 at 10:10 AM

Yuck!  Sounds like it's time to talk to your coworkers to organize a group to go to corporate and express your concerns. 

Is the company having financial trouble?  Maybe they are trying to reduce costs temporarily while keeping all employees?

preacherskid
by Silver Member on May. 16, 2013 at 6:28 PM


Quoting deccaf:

Yuck!  Sounds like it's time to talk to your coworkers to organize a group to go to corporate and express your concerns. 

Is the company having financial trouble?  Maybe they are trying to reduce costs temporarily while keeping all employees?

One of my coworkers talked to our supervisor, apparently the people who measure call volume are expecting a slow down so they decided, after assuring us many times that they wouldn't, that they would cut our hours without warning.  I have managed to pick up enough hours to have almost three full days, still have about five hours or so before I hit the forty I really need.  They already reduced customer service and order taker hours a while ago.  They also hired on a bunch more payment specialists- this way they can have their shifts covered (there are supposed to be at least 35 payment specialists on the floor for day shift) and have us all be essentially part time.  No word on how permanent this cut is :/  Usually we (including our supervisor) are the last to learn anything like that.

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cjsmom1
by Platinum Member on May. 16, 2013 at 6:31 PM
It sounds like it may be time to start looking for a new job.
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