I have worked in retail for the past 30+ years. We now own 2 businesses.
When I go into a store, any store, and the people working there are not quite "up to par". I get so annoyed.
I was taught customer service is #1 priority. My husband and I run our businesses this way. We are always kind. We speak to customers like they are our friends. We have very loyal customers and many have become very good friends. If a difficult customer comes in, we treat them as we would anyone else, then complain about them after they leave the premises. lol. We do everything we can to make our customers feel welcome and comfortable.
When I go in a store and see people just dragging their feet and complaining about their jobs, I just want to scream! I don't care about how they feel about their job, how many hours they got screwed out of, when they get off work, or how many hours they have been there. Just do your job! Once, while being rung out, the cashier actually STOPPED scanning my items to look at a text she just got, THEN SHE REPLIED TO IT! Really? Yes, management was told.
I know many people should not be working with the public, but seriously, if you don't want to be there, don't apply to work there!
There are seriously a few cashiers that I avoid like the plague! I would rather wait 20 minutes in a long line than to expose myself to some of the people that work at certain retail establishments.
Rant over. Sorry, I really needed that. haha