Dear Target Guest Service,
I went in to the ****** store at approximately 2 PM to update my
gift registry. I stepped up to the first kiosk and began to touch the
screen and enter my e-mail address and password EXCEPT the keyboard
wouldn't work. I step to the 2nd kiosk and enter the information, click
to print only for the machine NOT to print. The third kiosk had an out
of order sign on it so that was out of the question.
I went to guest services where the young lady there was helping another
customer and was telling that person to go to the kiosk to register. I
piped in that the kiosks were not working and she looked at me, rolled
her eyes and completely ignored what I said. I walked off and found
another person to get some help from. We both went to the kiosk where
by this time the man that was being helped at guest services was about
to use the kiosk. I told him that it wasn't working and he went off.
After 10 minutes of waiting for the kiosk to be fixed I walked off
because not one of three could be fixed. I then decided to just go look
around and write down what I wanted but after another 10 minutes of
this I figured I was just wasting more of my time. I then began to
leave when I passed by the checkouts to hear a loud arguement between a
cashier and a customer.
The customer was purchasing four bags of candy and had four different
coupons. The first three coupons were for $1 off any one bag while the
fourth coupon was a buy three get one free bag of candy. The cashier
was yelling at the customer that she (the customer) was trying to
double up on the coupons. As a couponer I know that is not what she was
doing since it wasn't doubling anything as she was applying it to the
fourth bag of candy. All the grocery stores will honor coupons this way
as has the ****** Target in the past. In fact I just used my Glade
coupons for money off candles and a BOGO coupon for a free air freshner
just a few days ago so I know it's not doubling up.
The GSTL, the same young man who tried to fix the kiosks, didn't know
how to handle the situation since by the time I was past them I could
hear how angry the customer had become since the cashier was
practically implying that the customer was either attempting to commit
coupon fraud or was completely wrong. I personally felt that both the
GSTL and cashier were both in the wrong because the cash register will
not allow a coupon to go through if the product hadn't been purchased
in the correct quantity, if a coupon had already been used on the
product or if the product wasn't purchased at all. The cashier hadn't
even attempted to try the coupon!
I'm greatly disappointed in the customer service today at Target and
while I will continue to shop there I will also continue to share my
experience online with Target bloggers and couponers because it was
pretty poor service.
that is disappointing! they could have had the registry info faxed over for ya...ive had it done before. as far as the other customer goes, i wouldnt judge because it didnt personally involve you...this guy could be a frequent coupon troublemaker, lol....
I did send it to Target and received an apology. The kiosks are still broken. The kiosks are so old that they need to be replaced, bottom line. I do know that the cashier in question was spoken to because a week or so after that incident I went in with my coupons - store plus manufacturer - and didn't have a hassle from her like she did to the other customer.
Great deal for diapers....
- mikazuki
on Oct. 30, 2009 at 12:20 AM