Mistakes and who should own them. **Edit in Red**
Tonight, my husband and I went to a sort of fast food Mexican restaurant. We ordered at the counter, paid for our food, and went and sat down to wait for them to call our name to come pick up our food. When they called us, I went to the counter, and I was told by the manager that the cashier rang us up incorrectly, and that I needed to pay him another $2.80.
What are your thoughts on who has the responsibility to make up the difference for the cashier's mistake.
And while I'm at it, what's the deal with the tip jars when no real service is provided.
I wrote an e-mail to the restaurant's web site and explained what happened. I shared that I didn't mind I had to pay the $2.80 but more in the way it was handled with no privacy and no thank you for coming back up to pay. I am supposed to call the manager today. She is doing the right thing in my mind...this will make me go back there. I don't want anyting extra or free, just an acknowledgment.
eh, I would just pay it. It wouldnt occur to me to dispute/question it unless I thought I was rung up for something I didnt order.
It sounds like a small place, am I correct? If the person was apologetic and polite I'd gladly pay the difference because they're just trying to keep the place running. If the guy was rude, I'd be more reluctant to pony up. Realistically its the cashier's fault but the reality is that everyone is just trying to get by these days and every dollar counts.
As for the tip jar, I never tip them unlessI got a really friendly cashier and/or really fast service. I've got to be in a good mood tho, lol. None of them are paid 2.13/hr, so I dont feel obligated.
i think IF you paid short then just pay it. honest mistake.
and i agree with the tip jar thing.. i dont get it. when i eat out i am paying for the food and food prep - unless they serve it to me and take my plates and refil my drink etc...i dont see a need to tip in general.
I would pay up. If someone makes a mistake and undercharged you, it's not a free bonus, it's a mistake. I would hope they are polite and apologetic for the inconvenience, but you were gonna pay that amount anyway, it's not like it disappears because you walked away from the counter.
I give a little tip for good counter service. Not 15% or anything but I throw in a buck if the people were really nice.
I did pay the difference. I think I would have been less annoyed had he come to my table and told me privately. Although it was the cashier's mistake, it just sounded like I shorted them.
And I tip when I am served and my dishes are not cleared by me. If it's a place like this one where I get my own food and bus my own table, I don't!
I think that a decent place should "eat it" (no pun intended). It isn't your fault that the cashier rung up the order incorrectly. What would they have done if you were in drive thru and on your way before they realized the mistake, chase your car down? Call you at home asking you to return with the 2.80. It amazes me that they didn't consider that having you as a returning customer is more important than 2.80.
As for the tip jars that is the new entitlement midset of people. Why should someone get a tip for showing up to work? or doing their job? It's bunk!
Eight Year Old Girl Given "Catastrophe Award" By Teacher
- Elkamelka
on Feb. 10, 2012 at 7:24 PM