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would you complain about this? ***UPDATE***

Posted by on May. 10, 2012 at 6:15 PM
  • 82 Replies

 ***UPDATE***

Okay...I just got off the phone with the very pleasant customer service lady. She took my dissatisfaction completely seriously and offered 3 options. 1) Send a replacement bouquet.  2) Refund the total amount I paid.  3) Issue an "in-store coupon for $25 over the cost of my order, including shipping/delivery fees.

I chose option #3. I always want to give a company a chance to make things right. They seemed to really want to do that. I will give them another opportunity to show they aren't horrible. I will use the coupon to send my sister a nice birthday surprise. This time, I will choose a plant or gift basket so that my sister doesn't have to arrange the bouquet. :)

Thank you all for your input.

I sent my sister a bouquet of flowers for mother's day. I used an online website to order & pay for it. I realize that the examples of the bouquets that you see will be a little different than the one that is actually delivered. However, I think this is a little too different.

What do you think? Should I call and complain? This is what I ordered:

 

 

This is what was delivered:

by on May. 10, 2012 at 6:15 PM
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Replies (1-10):
queenanne
by Silver Member on May. 10, 2012 at 6:17 PM
3 moms liked this

 omg....seeing them side by side like that is horrible. I am definitely calling.

That freaking bouquet looks like what your 5 year old would pull from the garden and stuff into a vase.

blakesmommy123
by New Member on May. 10, 2012 at 6:18 PM
I would call and complain! They look nothing like the picture at all
Posted on CafeMom Mobile
mandaday
by Silver Member on May. 10, 2012 at 6:19 PM

Yeah, I would call

MomofNikki2010
by Silver Member on May. 10, 2012 at 6:21 PM
They do consumer reports on this every single year. Very rarely do people get their money back. It is worth a shot but don't expect too much.
Posted on CafeMom Mobile
lizmarie1975
by Gold Member on May. 10, 2012 at 6:23 PM

What site did you use?

tiffyhamm
by on May. 10, 2012 at 6:23 PM
You're unhappy with what you purchased, you should call.

The ones they delivered look nothing like the one pictured, they definitely do not look as pretty.
Posted on CafeMom Mobile
momto2girls89
by on May. 10, 2012 at 6:24 PM
Wow yes that deserves a phone call, false advertising is illegal.
Posted on CafeMom Mobile
queenanne
by Silver Member on May. 10, 2012 at 6:24 PM

 I used Pro-flowers. I am on hold now.

muslimahpj
by Ruby Member on May. 10, 2012 at 6:28 PM

Yes, I would call.

TruthSeeker.
by Milami on May. 10, 2012 at 6:37 PM
I would call!
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