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Website Lets Businesses Share Notes on Bad Customers

Posted by on Jan. 17, 2013 at 8:24 AM
  • 5 Replies

 

Website Lets Businesses Share Notes on Bad Customers

ht matt stachel mi 130116 wblog Website Lets Businesses Share Notes on Bad Customers

(Image credit: Matt Stachel)

Customers can rate businesses on sites like the hyper-local Yelp, but when do the businesses get to share about bad customers?

Matt Stachel, a landscape contractor in Feasterville, Pa., created just the website: Nastyclient.com.

"Nastyclient.com is the consequence of a bad customer," Stachel, 33, said.

Stachel said he has been a contractor "my whole life."

"I have worked for plenty of bad customers. It really was just frustrating always seeing the one-sided story in the media or on Angie's List or Yelp: the poor customer who gave a contractor a deposit and the contractor left. Or a restaurant go-er will write, ‘My fork was smudged and I'll never go back. They stink'."

For $15 to $99, business owners can do likewise about negative customer experiences. Business owners can write about customers anonymously, sharing details about customers who, for example, reneged on a contract, warning other businesses to stay away.

"I get there are some bad business owners," Stachel said. "I'm not saying there are not. But where's my story of customers that my friends and I deal with?"

He likens the site to a reverse Better Business Bureau.

"We are just a resource for the service provider or business owner to rate and review their customer. We give you the ability to know about your customer before you do an estimate and we empower you with the resource to help get money owed to you when you've worked for that customer," Stachel said.

Stachel reviews every post before it goes on the site, making sure there aren't profanities and that the member sticks to the facts.

He said many people ask him if there are concerns about slander.

"I always clear up for people that we're no different than Angie's list or the Better Business Bureau, or than the food critic that works at the newspaper judging an outlet," he said.

A typical posting on the site from a contractor about a customer reads: "He got me to drop my guard by being extremely nice and polite in the beginning, only to change once additional work was done without a contract. He was very careful not to sign things and be conveniently absent or very busy when asked. We are out tens of thousands of dollars along with other contractors totaling approximately $80,000.00 or more."

Stachel said he started working on the site in 2009 and it launched in October 2009. Membership recently started ballooning after the Philadelphia Metro newspaper and Philadelphia Inquirer wrote about him earlier this month.

He said membership is around 2,500 and growing, with over 11,000 page views on Monday alone. He tries to work on the website every night from 6 p.m. to about midnight, plus weekends.

Stachel still tries to personally welcome every new member who signs up, but he has some help for now.

"I have an intern," he said. "This is getting so overwhelmingly crazy."

by on Jan. 17, 2013 at 8:24 AM
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Replies (1-5):
parentalrights1
by on Jan. 17, 2013 at 9:27 AM
Lol I'll have to check that out. I love notwaysrigjt.com and customerssuck.com

There are two sides to every story but customers often think they can behave however they want and always paint themselves as a victim during conflicts. Or just plain dont know wtf they're talking about
Euphoric
by Bazinga! on Jan. 17, 2013 at 9:31 AM

 Interesting.

romalove
by Roma on Jan. 17, 2013 at 9:33 AM


Quoting parentalrights1:

Lol I'll have to check that out. I love notwaysrigjt.com and customerssuck.com

There are two sides to every story but customers often think they can behave however they want and always paint themselves as a victim during conflicts. Or just plain dont know wtf they're talking about

People are crazy and expectations are everything.

zinniadaisy
by on Jan. 17, 2013 at 9:34 AM

I have no problem with this - I dislike people (and I know some personally) who purposely try to bend rules, complain unecesarily or just plain throw fits just to get something free out of a company just to see if they can - everything from a month free from their cable company to a free entree at a restaurant.

stormcris
by Christy on Jan. 17, 2013 at 9:42 AM

I think this could be particularly good for the type of people who go into things with the idea they will get one over on the business and/or try to sue. Reputation is still so highly valued and easily destroyed in our society though. Many find this a bad business practice citing eBay as example who does not allow for bad comments on customer behavior.

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