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Man in Wheelchair Says He Was Humiliated at Minneapolis McDonald's

Posted by on Apr. 25, 2014 at 4:54 AM
  • 51 Replies

Man in Wheelchair Says He Was Humiliated at Minneapolis McDonald's

A disabled man in a wheelchair who uses a service dog says he was mocked and humiliated on two occasions when he tried to order food and eat inside a McDonald's restaurant in Minneapolis, according to a federal lawsuit.

Robert Mingo, 52, who suffers from muscular dystrophy and a chronic back ailment, alleges that he encountered hostility and poor treatment during two separate visits to the McDonald's in August 2012 and May 2013, according to the lawsuit, which was filed Tuesday.

He is suing the owner of the McDonald's franchise as well as the global corporation in federal court seeking unspecified damages and requirements that company employees be educated about the disabilities act.

The lawsuit concedes that Mingo was ultimately served on both visits, although on the second visit he was denied the right to eat in the designated dining area by a manager who said, "I am the law" — a remark that allegedly drew laughter from nearby customers.

Mingo's suit claims that in August 2012, he was told at the counter that his service dog, Max, prevented him from being served. He then wheeled up to the drive-through, where the same employee said: "We don't serve those things in the drive-through."

The man was eventually allowed to buy food but told that he was barred from returning, according to the suit.

Mingo alleges that in May 2013, he returned to the same McDonald's, where his order was taken "without any issues." But the manager then demanded documentation that Max is a service dog, and in response, Mingo said his wheelchair was sufficient documentation. He was again ordered to leave, the lawsuit said.

Representatives for the McDonald's franchise and the McDonald's corporation did not immediately return calls placed by NBC News.

The McDonald’s location’s owner, Tim Baylor, said in a statement to the Minneapolis Star Tribune that he takes “complaints like this seriously (and) we do our best to provide a great customer experience to every customer.”

Baylor would not address Mingo’s specific allegations, according to the Tribune.

by on Apr. 25, 2014 at 4:54 AM
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Replies (1-10):
Donna6503
by Platinum Member on Apr. 25, 2014 at 5:32 AM
I'm sorta siding with Mcdonald on this one; based, on the information given here in this post
UpSheRises
by Platinum Member on Apr. 25, 2014 at 6:55 AM

Doesn't sound very realistic to me but who knows. Some people are jerks.

mlg1989
by Bronze Member on Apr. 25, 2014 at 7:00 AM
1 mom liked this
Correct me if I'm wrong but don't service dogs normally wear their little service dog badges/vests that say they are?

At least all of the ones I have seen have them on. *shrugs*
PinkButterfly66
by Gold Member on Apr. 25, 2014 at 7:06 AM
6 moms liked this

Nope, service dogs are not required to wear vests.  

Quoting mlg1989: Correct me if I'm wrong but don't service dogs normally wear their little service dog badges/vests that say they are? At least all of the ones I have seen have them on. *shrugs*


Cutenessmom
by Bronze Member on Apr. 25, 2014 at 9:33 AM
1 mom liked this

I hope they sue the shit out of the people :)

kateshac
by Member on Apr. 25, 2014 at 10:06 AM
4 moms liked this
I feel like maybe there is more to this story. I wonder how his dog looked and behaved. Was the dog clean? Trying to get near other patrons that were dining?

I just find it a little hard to believe that the whole restaurant was filled with assholes. People laughing along with the manager instead of showing compassion makes me think he was being an ass somehow.
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Euphoric
by Bazinga! on Apr. 25, 2014 at 10:11 AM
1 mom liked this

If this all true, that's incredibly sad.

candlegal
by Judy on Apr. 25, 2014 at 10:14 AM

hmmmm, I always thought it was a requirement.

Quoting PinkButterfly66:

Nope, service dogs are not required to wear vests.  

Quoting mlg1989: Correct me if I'm wrong but don't service dogs normally wear their little service dog badges/vests that say they are? At least all of the ones I have seen have them on. *shrugs*


furbabymum
by Gold Member on Apr. 25, 2014 at 3:40 PM

 Hope he wins!

TranquilMind
by Platinum Member on Apr. 25, 2014 at 3:46 PM
5 moms liked this

 McDonald's actions were illegal as hell.  You cannot refuse someone service who has a service dog and you cannot demand documentation.  You cannot decline service or seating to someone with a service dog. 

You can only request what action the service dog performs. 

Unless the complainant is a big, fat liar setting up McDonald's and evidence arises of this, McDonald's is going to lose. 

McDonald's is going down on this one.

ETA:  From the article referenced:

Mingo cannot walk and has limited use of his arms and hands, the suit reads. His 4-year-old service dog, a border collie-springer spaniel mix named Max, helps with many daily duties, such as opening and closing doors, picking up laundry and removing clothing, the suit added.

“The best thing that could come out of this,” Mingo said Thursday, “is that all McDonald’s employees are required to undergo sensitivity training concerning people with disabilities.”

According to the suit:

Late one morning in August 2012, Mingo wheeled himself into the McDonald’s accompanied by Max, outfitted in his service vest. Mingo was told at the counter that the dog prevented him from being served.

Mingo then rode his wheelchair up to the drive-through and was told by the same employee, “We don’t serve those things in the drive-through

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