Join the Meeting Place for Moms!
Talk to other moms, share advice, and have fun!

(minimum 6 characters)

Before The Internet, Librarians Would 'Answer Everything' — And Still Do

Posted by on Dec. 28, 2014 at 10:36 AM
  • 4 Replies

Before The Internet, Librarians Would 'Answer Everything' — And Still Do

Audio for this story from Weekend Edition Sunday will be available at approximately 12:00 p.m. ET.

Over the years librarians have fielded all sorts of questions — like those above, found in a box of questions posed by New York Public Library patrons from the 1940s to the '80s.

Over the years librarians have fielded all sorts of questions — like those above, found in a box of questions posed by New York Public Library patrons from the 1940s to the '80s.

New York Public Library

Before Google there was — that paragon of accuracy and calm — the librarian. The New York Public Library recently came upon a box of questions posed to the library from the 1940s to the '80s — a time capsule from an era when humans consulted other humans for answers to their daily questions and conundrums.

Here's one salacious example: "I went to a New Year's Eve Party and unexpectedly stayed over. I don't really know the hosts. Ought I to send a thank-you note?" asked a "somewhat uncertain female voice" during a mid-afternoon telephone call on New Year's Day, 1967.

Other patrons inquired about the life cycle of an eyebrow hair, how many neurotic people were in the United States, the name of Napoleon's horse, and just how do you put up wallpaper? As one patron tells the librarian over the phone: "I have the paper; I have the paste. What do I do next? Does the paste go on the wall or the paper?"

Wallpaper
New York Public Library

The NYPL will be sharing these questions from the archive every Monday on itsInstagram account with the hashtag: #letmelibrarianthatforyou.

Librarian Rosa Caballero-Li says that today, more than 100 questions still come into the NYPL's Reference and Research Services desk every 24 hours. It's not just fact checking — it's questions of etiquette, opinion, contact information, even shopping.

"Any statistics on the life span of the abandoned woman?"

New York Public Library

"We answer everything," Caballero-Li tells NPR's Linda Wertheimer. "Patrons can call us and reach out to us for anything they feel curious about, any service that they need — and I think that surprises a lot of people."

In fact, she says there's a surprising amount of overlap between the questions from the archive and the questions she fields in 2014. "These are questions that we are answering still, today, and we will probably be answering tomorrow, as well," she says.

There are questions of etiquette, questions about the Bible and — especially in the days after Christmas — a lot of people want to know how to download e-books onto their brand new e-readers.

"How many neurotic people in U.S.?"

New York Public Library

Caballero-Li says plenty of people call the library because they don't have access to the Internet, but others call after they couldn't find a satisfactory answer on Google.

"You can find a lot of information online, of course, and that's great," she says. "But when you can't, or when you have too many answers, or you can't quite distinguish fact from fiction, that's when you reach out to us."

Librarians are "information specialists," she says, and can help point patrons to resources that aren't available online. Also, sometimes there's just something about speaking to a human being.

And nothing is off-limits — really.

"There are no stupid questions," Caballero-Li says. "Everything is a teachable moment. We don't embarrass people; we try to answer any questions they have with honesty and we try to refer them to appropriate resources that they might find useful."

Granted, the librarians have received a fair number of stumpers over the years. "We don't know everything," Caballero-Li says, "but we can always point you in the right direction."

"Does the N.Y.P.L. have a computer for the use of the public?"
New York Public Library

Not Without Panties

by on Dec. 28, 2014 at 10:36 AM
Add your quick reply below:
You must be a member to reply to this post.
Replies (1-4):
epoh
by Member on Dec. 28, 2014 at 10:38 AM
That's awesome! I know I've called the library before for answers to my questions, but haven't done so in many years.
gdiamante
by Gold Member on Dec. 28, 2014 at 2:01 PM

I worked in a public library through high school and college, and it was amazing the things people came in for. Some of our most popular sections were the phone books (from all over the country) and the Kelly Blue Books.

Clairwil
by Ruby Member on Dec. 29, 2014 at 2:51 AM

Librarians have a special place in science fiction (and probably other genres) - they are always portrayed positively.   I don't think I've _ever_ read about an evil librarian.

Bookshop owners too.   Funny that. :-)

Donna6503
by Platinum Member on Dec. 29, 2014 at 7:32 AM
shush; be quiet, I'm reading.

Quoting Clairwil:

Librarians have a special place in science fiction (and probably other genres) - they are always portrayed positively.   I don't think I've _ever_ read about an evil librarian.

Bookshop owners too.   Funny that. :-)

Add your quick reply below:
You must be a member to reply to this post.
Join the Meeting Place for Moms!
Talk to other moms, share advice, and have fun!

(minimum 6 characters)