Verizon puts cellphone customer through the wringer....Can you imagine this?
June 10, 2009
And even though it seems pretty obvious this had to be a mistake on somebody's part,
"We believe in the accuracy of the charges," Ken Muche, a company spokesman,
The company would eventually back down, but not before wiping out Elliot's
Elliot's cellphone nightmare began last week when he received a notice from
"I practically had a heart attack," Elliot, 56, told me.
He called Verizon. Elliot said a service rep laughed when she accessed his bill
Then another Verizon rep called over the weekend. She said the company
"The vibe I got from her was like I was some kind of criminal," he recalled.
The bill showed $182.96 in monthly access charges, $5.17 in taxes and fees . . .
According to the bill, Elliot used his cellphone to upload, download
That's the equivalent of downloading about 11,000 songs from iTunes
Now, it's possible that Elliot is some kind of deranged Internet hog
"I'm a mountain climber," he said. "When I'm not working as a computer consultant,
Also, guys who are running some kind of Internet scam typically don't turn to
So I pressed Verizon to explain how somebody could run up almost $10,000
Muche said he couldn't address Elliot's case in particular. But generally speaking,
Elliot laughed at both suggestions. "I don't do either of those things," he said.
In fact, he said he has hooked up his laptop to his cellphone only once or twice
"The thing I use to connect my phone to my computer mostly sits in
The company told him that the activity was on his account
By Monday night, however, Verizon execs seem to have realized
Elliot said a high-ranking company official called him to say that the charge
"It was an Olympic gold medal backstroke performance," he said.
Elliot woke up Tuesday morning to another notice from BofA
This resulted in Elliot losing the $781 he had in his checking account
So I contacted BofA. Tara Burke, a bank spokeswoman,
But if the business tries a third time, the transaction will be processed.
"This is a standard process," Burke said. "The person might have funds
In any case, a BofA official contacted Verizon, and the cellphone company
Indeed, Elliot said he got a conference call late Tuesday from several
And it turns out yet another catastrophe was avoided. In combing through
"If it wasn't for this whole thing, my car might have been repossessed,"
Kinky is using a feather. Perverted is using the whole chicken..
I'm a 30 yr old mom to 3 kids 9,7,5 yrs old..Wife to the greatest man in the world of 11 yrs..SAHM..Not looking or giving advice on how to raise MY/YOUR kids..I'm a smoker,a toker,a social gulper..We live in Texas..Im spiritual,anti-gun,non-organic,swearing,President respecting woman..We make good money and buy American made products..