If you find yourself frequently unhappy with the transportation the county provides , would you just GO to yard and speak directly to the director or would you try a snail mail letter listing your issues. I've called and get dispatch who says "uh" alot and feeds me one excuse after another and they don't even make sense.
This isn't a bullying thing, this is an " on time" thing and a " substitute" thing and today's issue that is really to stupid to get into.
So, if you wanted to voice frustration about transportation, would you try snail mail first, or just walk in all hot and bothered ? I know how to speak to teachers, but this is different. A different approach has to be taken.