I don't know how to respond to this - WWYD? Long
There is a very popular restaurant in the city I live in. They do great business and my family goes there often. However, they are obviously lacking changing tables and it frustrates me. Here is my email to them:
To the management staff,
My husband, myself, and our extended family enjoy your restaurant and frequent it quite often, if not once at week, at least every other. Unfortunately, that frequency may begin to decrease. Our daughter is almost 10 months old, which means that she is rapidly becoming too big for me to change her on the bathroom counter top. You have no child changing station I think it is ridiculous that a restaurant of your size and volume does not offer this service to your guests. Using the counter top is unsafe, unsanitary, and rude to other guests. Using a booth seat or bathroom floor is out of the question. I have lived in New Brunswick for a long time and am aware that you are not some college type hangout and that you do do business that would warrant a need for a changing station. On a recent Sunday while there for brunch, I counted four children in addition to my own that would fall into the category of needing a changing table. I have worked in the restaurant industry all my adult life and am not one to complain, but I do not want to have to look for a new regular restaurant because of this. I did a quick Google search, just to make sure this isn't unreasonable and found both the plastic, screw-into-the-wall type changing stations, and the simple, wooden, stand alone variety to be quite affordable.
Here is what I received from the owner:
Back in 1979, I was sued for a baby falling off a baby changing station in my one and only restroom. My belief was that the baby was left unattended for just a split second, because I have children and I know that sometimes that is all it takes. Regardless, there were no witnesses or camera footage because it was the ladies room, and because of this I was deemed responsible.
This was my first business, opened on a shoestring, just 20 seats back
then. I could not purchase insurance immediately because I didn't have
the money. This lawsuit forced me to bankrupt my first restaurant in
it's first three months. It is truly devistating to lose everything you
have and blamed for something that just isn't true.
Five years later after working several jobs I opened (restaurant) , without changing tables. As a father, I have changed my kids everywhere also; and as soon as they start standing up, we all change them standing up. Personally, I can tell countless stories of my close calls, some of them downright scary, but I take the take responsibility and don't blame others.
I value your business, however I cannot bring myself to install changing tables.
I feel his response was quite smug, because he does not actually need my business and he knows it. Plus, I feel like he's being petty and spiteful. I could sue him for my child falling off the bathroom counter. WTF?! Am I overreacting? Should I bother responding? I want to be rude, but my husband says not to. Thoughts would be great!
EDIT: Please do not suggest I use my car. If I had one, do you really think I'd be asking this?