AAHG I ordered 3 pairs of shoes for my DD on March 14th. I was excited to see that they had Stride Rite shoes and actually had my DD size which is an 11 Wide. After numerous phone calls on the status of my order, I finally received it yesterday, April 22nd in the mail. Two of the shoes are ok, and were actually a really good deal, but one pair is sized as a wide, but is actually a narrow and will not go on her foot.
I tried calling them all morning, and their phone lines are screwed up and would immediately just hang up on me. Then their e-mail system does not work. I finally found an e-mail address for them, and sent them an e-mail. The shoes were sold as non-returnable, but they better not give me a hard time as they were not sized correctly. I am just so fed up with them, I've had it!!!
Moral of the story, DO NOT ORDER ANYTHING FROM TOTSY!!!
I got an e-mail back from then stating that they will give me a one time credit for the shoes. But to tell you honestly, it kinda made me feel like I was the one doing something wrong. They said to keep the shoes and donate them to charity. I still would not order from them again.