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Inappropriate Doctor, How to Report?

Posted by on May. 3, 2013 at 3:56 PM
  • 33 Replies

 

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Question: Have you ever had to report a doctor for any reason?

Options:

yes, i did

no, but i wanted to/wish i did

no, never had to


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Total Votes: 33

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My 3 yr old son was hesitating going down flights of stairs, running with a small gate, and sitting way up close to the tv. If I talked about something sorta far away, he'd ignore the subject. Or a few too many times counted too many fingers on my hand at a certain distance.

I wear glasses. I suspected he needed glasses for a while, but waited until he was old enough for an exam.

Since he's so young, I thought an opthamologist would be my best bet. I found one online and asked these specific questions when making the appointment:

You're a pediatric opthamologist? Can you do a 3 year old? Are you in-network with [my insurance]? How long is the appointment?

I was told the appointment would be 1 hr, but could go over.

Well, the nurses were nice but completely unprepared for a child, of any age except a teenager maybe. I've been to another pediatric eye doctor years ago for my dd, and you could tell it was for kids. This place advertized itself as adult and pediatriac, and the doctor's card said she specialized in both as well too.

She was the most horrible nightmare, for me, but especially  for my son.

First she became impatient, and i must say, for a 3 year old he was doing pretty good albeit not cooperating like an adult would. She got snappy with me and [paraphrasing] basically implied that this was a frivolous appointment because 'parents usually notice something really wrong'.  I had said i didn't know about him squinting.

Then she complained because she said they usually don't take children until 3-1/2. She was so nasty the way she said it. So I replied, politely, " I told your office staff how old he was when I called" Her reply? A very rude "Well I'm not the office staff."  Hey, not my problem lady!

This very nice nurse gave my son anesthetic eye drops that sting a little bit, prior to giving him stronger eye drops. He squirmed, but he did it. She understood it's not natural to have something put in your eye, she said that. She was gentle, so no problem.

This doctor, however, was horrible. She came in the room a few times and every time she spoke loudly and briskly, like an army seargent. She was kinda scary. Yet, he answered her questions.

The appointment went WAY over an hour. It was almost 3 hours. There were no toys or children's books in the waiting room  - of this big, palatial eye center, gleaming, all made of granite - and I didn't bring much because I thought the appointment was supposed to be under an hour.

Before the eye drops and especially after, he was having light intermittently shined in his eyes - a lot. This doctor was going to do it again. He held his lids tight. He probably would've been sweet-talked into opening them, but she was booming at him. She was complaining about waiting patients and sounding very anxious...she didn't know what the f**k she was doing, in handling a small child.

First she tired to bribe him that "mommy will buy you something after this"....which totally pissed me off because she has no clue about my finances, my shopping plans, or how i view bribery as a parent. But, I said nothing.

Then she asked what my prescription was and I said I couldn't remember the numbers. She barked, "You wear contacts, don't you see the number on the box every morning?"

Then, she said, in a very mean, harried tone to my son [Let me look into your eyes with the light] "or mommy will leave the room and I'll have two nurses come in an pry your eyes open"

WHOA. My blood boiled. I said back, "Or we can end this appointment right now!"

i forgot what she said afterward exactly but continued on arrogantly as if to say, no we aren't going to stop. So then she told me to hold him a certain way and I thought she'd come up with a plan.

She did. But she didn't tell me, or him, what she was going to do. No forewarning at all....

She flipped him back across both our laps and flipped his eyelids inside out!!! He was FREAKING out. I'm his mother. I could tell by his cries that he was extremely scared. I don't think she hurt him but it probably felt weird or uncomfortable.

I was so pissed. Then, after all that I hugged him and she said that he indeed was near-sighted.

So I guess this wasn't frivolous at all, hmm?

When I get to their huge, huge optical room, they told me they have a lot of glasses for little kids.

Only another problem....The optician told me that my they were NOT in-network with my insurance!

I think my son was traumatized by this doctor. I'm going to have to really convince him when he goes to an optometrist for check ups that it won't be like this.

Because I'm certainly not making a habit of bringing him to this creature! (She was ugly besides mean)!

I never planned on going to an opthamologist for more than this visit. However, there is a follow-up after he gets his glasses. I don't know what to do.

Should I go back but insist on a different doctor?

Or is it possible to do the "follow-up' at the place where we get the glasses?

Thank you for listening. My Dh didn't understand, only that I was mad. I called my aunt  (who is 80 yrs old and had 6 kids) and she said I should report this woman who is inappropriate with children.

What do you think?

 

 

 

 

by on May. 3, 2013 at 3:56 PM
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Replies (1-10):
atlmom2
by Ruby Member on May. 3, 2013 at 4:03 PM
I would move on and forget the whole thing.
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oahoah
by Bronze Member on May. 3, 2013 at 4:23 PM

sympathies but I am not sure who you'd report this woman to. Maybe call your local health department & see what they suggest? Sounds like a really crazy and difficult appointment for what should've been easy. I have a great eye doctor & he is not a pediatric specialist but I was super-pleased and so were all 3 of my boys, at their first check-up recently.  Good luck.

JoeMax
by on May. 3, 2013 at 4:24 PM
If you really do want to report her, look up your state's health licensing board. You should find links to make the complaint there. I have a 3 year old son, and if it had been me I would have walked out with him and reported to insurance right away that the claim should not be paid and give them the reason. With my insurance if the check up is not completed entirely they will reject the claim. I would have had a few choice words for the doctor too. I'm sorry your little guy had to go through that, it makes me cringe to think they advertised as a pediatrics office at all.
Lindalou907
by Silver Member on May. 3, 2013 at 4:29 PM

What a shame, and it sounds like your son was really very good considering everything. Why don't you wait until after he gets the glasses to see how he feels about going back. And do ask for a different doctor or go to a whole different practice. Did you buy the glasses? Because you can buy them on-line for big discounts. I would definitely write a "yelp" review on her. I don't know what else you can do other than report her to your states medical board..

darcibeisheim
by Bronze Member on May. 3, 2013 at 4:30 PM
It needs reported for sure. You can report to the state board of health or to a higher up within the office.

I would have walked out of the office. Period.


And for future reference when you think there is something wrong don't wait so long. My soon was seeing an eye doctor and having his vision tested at 9 months old. Ask your pediatrician for a recommendation or even your own eye doctor.
SecularMomma
by on May. 3, 2013 at 4:36 PM

I'm mad for you! That's inexcusable behavior towards a 3 year old! I kept imagining it as my daughter and I would be furious.
I would definitely look for a different Dr.
And if you want to report her for misconduct, which I would, you can write a detailed letter to your state medical board. You can find your state medical boards info with this link: http://www.mdnationwide.org/choose_a_doctor.htm
Just click on your state and you'll have the address and phone number.

coleysmama
by Member on May. 3, 2013 at 4:37 PM

I take my son to an exclusively pediatric office. They are wonderful. They even see babies and have lots of special needs patients, including my son (autistic).

When they have to use the drops to dilate,  its always an over 2 hr appointment but our dr has a huge fish tank, a few tvs with cartoons on, a snack vending machine and a beverage vending machine.

I would not trust her prescription and diagnosis. I'd take him for a second opinion.

Where are you OP? We're on Long Island, NY .
I would not report her but would not go back.

Mommy2justone
by Mommy2justtwo on May. 3, 2013 at 5:01 PM

I would report her. She might have done this to other children as well. I would have yanked my kid up so fast and left without doing anything else. 
 

snowangel1979
by Silver Member on May. 3, 2013 at 5:16 PM
I would report her. Ohh my, Flipping his eye lids.

Next time call your local children's hospital.
DS had to go to an eye doctor when he was around 4. We went to one threw the children's hospital but at a satilight location because the children's hospital is 2hours away. This place was great. Play houses and loads of toys in the waiting room. The rooms were set up for children with glow in the dark monkeys that she pushed a button and popped out of a cupboard up high and she told them to look at that when she looked in their eyes.
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buttersworth
by Bronze Member on May. 5, 2013 at 3:52 PM

 does that hurt? do you think she hurt him when she flipped his eyelids? i know kids that did that what I was little, to be funny. it was freakish to him. and me. 

That was the end of the appointment. someone told me to scrap the whole thing, but i don't want him to go through the eye drops again elsewhere.. she did conclude he did not have a tumor nor a neurological problem.

if I went for a 2nd opinion, would all this have to be done again? if you don't know, maybe i should just ask an optometrist. This is very difficult for me. I've got other upcoming appointments for other things with my other children. My son's vision is important, but I'm just saying it's hard to do...I need to go without my younger child, and I can't always find a sitter...my Dh had to take time off of work the day we went to this witch.

 I'm going to start with the insurance company.

Quoting snowangel1979:

I would report her. Ohh my, Flipping his eye lids.

Next time call your local children's hospital.
DS had to go to an eye doctor when he was around 4. We went to one threw the children's hospital but at a satilight location because the children's hospital is 2hours away. This place was great. Play houses and loads of toys in the waiting room. The rooms were set up for children with glow in the dark monkeys that she pushed a button and popped out of a cupboard up high and she told them to look at that when she looked in their eyes.


 

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