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Babies Babies

i got a response!

Posted by on Sep. 6, 2013 at 5:16 PM
  • 12 Replies
Thank you for providing all of that
information. We apologize for any delay in
answering your email.

We are going to replace the car seat for you. I
am attaching the paperwork to facilitate the
exchange of your damaged unit. This
paperwork will request a few small parts from
your damaged unit in return for the
replacement product. These parts will be
small enough to send in a standard envelope
along with a signed letter. Please print the
letter, read it, sign it and return it with the
requested parts within 30 days.

We have already ordered the replacement for
you and you should receive it in 7 to 10
business days. It might be a different color
from your current seat. You can keep the seat
pad from your current seat and just switch
them if you prefer. The one you will be
receiving is pictured below.


Theyre sending me a whole new carseat?!?!!! Omg wow. I guess that lil styrofoam missing is bad!
by on Sep. 6, 2013 at 5:16 PM
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Replies (1-10):
Jenn8604
by Gold Member on Sep. 6, 2013 at 5:18 PM
OH GOOD THEY'RE GIVING YOU A NEW ONE!!! I thought it might be bad.
Posted on CafeMom Mobile
mama-smurf
by Silver Member on Sep. 6, 2013 at 5:23 PM
1 mom liked this
Im surprised but as soon as i bought the carseat i did register it. Im going to write them a thank u letter


Quoting Jenn8604:

OH GOOD THEY'RE GIVING YOU A NEW ONE!!! I thought it might be bad.

lauratupper
by on Sep. 6, 2013 at 5:52 PM

How awesome!

la_bella_vita
by Bella on Sep. 6, 2013 at 6:50 PM

 Awesome!

larissalarie
by Platinum Member on Sep. 6, 2013 at 7:05 PM
That's fantastic! I'm glad you checked with the manufacturer and even more glad they're replacing the seat.
Posted on CafeMom Mobile
mama-smurf
by Silver Member on Sep. 6, 2013 at 7:26 PM
Me too! They have a forever customer!


Quoting larissalarie:

That's fantastic! I'm glad you checked with the manufacturer and even more glad they're replacing the seat.

jridgill
by Sapphire Member on Sep. 6, 2013 at 10:31 PM
That's great!
Turtledoves
by Ruby Member on Sep. 6, 2013 at 10:53 PM

That's awesome!

angela.bouchard
by Angela on Sep. 7, 2013 at 12:32 AM

That's great!

alandou
by April on Sep. 7, 2013 at 2:35 AM

good deal!

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