Idiots among us

[sonorared]

Do you ever wonder how some people can get through the day without managing to kill themselves or others?  Last week I went to a website of a company I saw advertised on TV.  Their have really nice clothes and I wanted to request a catalogue.  However, the only way to request one online required information about my previous address if I hadn't been at my current one very long. 

Well, I moved to Scotland from the US less than three months ago.   I didn't mind giving them my previous address or any of the other information they requested but their online form did not allow me to enter my American zipcode.  So I wrote them an online enquiry asking how I could just have a catalogue sent to me without having to use their online form. 

What follows is their response and my answer to that response.  I x'ed out names and e-mail addresses because there are worse than idiots out there in the world.

 

----- Original Message -----
From: [e-mail]
Date: 17 July 2008
Subject: Other Enquiries (Fifty Plus)

Name: Kxxxx Sxxxxx
Subject: Other Enquiries
Contact email address: [e-mail]

Account Number: N/A
Enquiry: I am trying to order a catalogue, not set up an online account. I moved to the UK less than months ago from the US. Can I please just get a catalogue?

______________________________________________________________________________

Date: Mon, 21 Jul 2008 09:36:14 +0100
From: [e-mail]
To: [e-mail]
Subject: Ref: 9479997 - Other Enquiries (Fifty Plus)
 
Dear Miss Sxxxxxx

Thank you for your request for our Fifty Plus catalogue.

To enable us to arrange a catalogue for you, please go to our website at xxxxxxxxx.com and enter the following information:
 
  1. Your full name, including title
  2. Your current address, including postcode
  3. The length of time you have lived at this address 
  4. If you have lived at your current address for less than two years, please give your previous address.
  5. Your date of birth 
  6. A preferred contact telephone number
  7. Your email address
 
We may share your information with other organisations. They may contact you with offers, which may include financial or other non related services by mail, telephone, text or email. If you do not wish to be contacted by other organisations, please advise us.
 
In order to verify your identity and to provide you with a credit account, your details will be checked by a credit agency. Information from the electoral register may also be used. Credit is allocated subject to availability.
 
By sending the above information to open an account you agree to the Terms and Conditions on our website. You can access these details by clicking onto "Terms and Conditions" at the bottom of our homepage.
 
We look forward to receiving your details and sending you our catalogue.
 
Yours sincerely
 
Sxxxx Mxxxxxxx
Internet Customer Service Team

Dear Ms. Mxxxxx:
 
Thank you for your response but I question if you even read my enquiry at all.
 
1.  I do NOT, REPEAT NOT,NOT,NOT, NOT, NOT want to open an account.  I do not want to open an account, I do not want to open an account, I do not wish, require, need or want to open an account with your company.  Have I managed to make this quite clear now?  If there are any doubts about the above please see items number 2, 3, 4 and 5.
 
2.  I have only been in the UK for a little less than three (3) months.  My previous address was in the US and your online form does not allow for that type of postcode.  Which is why I sent my original enquiry.  And, since I do not want to open an account I really see no need for my previous address although if you really insist, I will be happy to supply it.
 
3.  As I have only been in the UK for less than three (3) months and am not employed, I seriously doubt my ability to be allowed any form of credit but, because I do not want to open an account, this issue is moot. 
 
4.  If I am going to buy an item from your company I fully intend to use my current Visa debit or credit card, therefore I do not want or need to open an account.
 
5.  Finally, I am beginning to question the wisdom of dealing with a company who pays someone such as yourself to answer enquiries without bothering to read them.  So, although I do not want to open an account, even if I did, I would seriously hesitate to put my financial details in the hands of a company who hires people who do not do the job they are paid to do. 
 
In summary, I do not want to open an account, I just would like to get a catalogue.  If you have any further questions or, as I sadly fear, do not bother to read this message, please do not hesitate to contact me again.
 
Sincerely (really sincerely hoping you do read this and realize I do not want to open an account),
 
Kxxxxxxx Sxxxxxxx 

[zanzeebeel]

Jul. 21, 2008 at 10:33 AM

<LOL> HAaaaaa Ive had a few encounters like that, if you can't fill out the form for some reason then expect to fall into black comedy. lost in a visious circle of insanity lol,lol,lol  oh the joys of internet shopping.

[practicingislam]

Sep. 9, 2008 at 2:39 PM

GIRL THESE ARE RED FLAGS STAY AWAY FROM THE COMPANY