I am so done with them at the moment.  We have our car and home owners through them.  I have been a customer since I got out on my own and Ed went on as soon as we were married.  Well today I found out because they screwed up we have been without insurance since the end of July and I am steaming mad.

Citizens cancelled our insurance for non-payment.  I went online and paid what they said I owed.  They applied it to an old policy of ours not our current one.  So of course it comes up as non-payment.  They are blaming it on us and will not correct the issue.  They did return our money which came in todays mail as well as a call from our agent.  Citizens will not correct the issue the agent said.  She gave me a few numbers to call, but of course it was too late to call them as it is after 5:00 when I find all this out.

I break down in tears.  I know I should not over something so simple and not my fault but I did.  Just the way I am.  I am sitting here so pissed off.  They have been a great company to deal with till this.  They make the mistake and we are being punished for it.  We can't be a customer no more and because they cancelled the policy not only are we driving illegally we are going to have to pay more to get insured. 

I will be looking for a new company tomorrow, not only for our car insurance but our homeowners as well.  I have referred others to them and bragged about their service.  NEVER AGAIN.  I will not be doing that any more.

Sorry for the vent.  I just had to get it out.  It is just another thing for me to do, when I can't keep my head above water.  I am starting to spiral with my emotions again.  Too much going on this week and such and I just want to hide.  I did not need to argue with the Agent.  She said she could not do anything, but I am not sure I believe that either.  SO if you have an insurance recommendation I would love to hear it.  Thanks.

Tags: insurance, citizens ins.co., vent, cancellation

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