My letter to Jefferson Lines! Never, ever ride the bus!

[pkendall]

 

My brother purchased tickets to take my children to a concert in Minn last month as an early xmas gift. My son purchased a ticket on your bus line to go from Cedar Falls where he goes to college to Mason City to meet my brother and my daughter along the way so they wouldn't need to drive out of their way to get him. Today, he arrived in plenty of time back to catch the bus. The time for the bus came and he asked the clerk if there was somewhere special he should wait. This clerk had no idea. He then asked a second clerk who then told him the bus stop was 2........ yes 2 blocks away from where he bought his ticket!!! He started hurrying down the street only to get within a 1/2 block for the bus to pass him.

 

Now, we only have the choice to drive the extra 3+ hours to get him to go to the concert and be late..... missing part because the tickets were over $150 for the 3 for 4th row center. All could be avoided had YOUR staff properly informed him when he bought his ticket. We will now be out the extra time, gas, loss of time at the concert, etc.

 

We are also out the ticket that will NEVER be used!

 

I will NEVER recommend  Jefferson Lines to anyone!

 

 

 

 

 

Tags: horrid customer service, concert, kids, bus

Add A Comment

[peacefulkids]

Oct. 15, 2009 at 8:24 PM

YOU HAVE GOT TO BE KIDDING ME!  THIS IS SICK.  THEY SHOULD GIVE YOU THE MONEY BACK.  THAT IS JUST NOT RIGHT.

LET ME KNOW WHAT COMES OF IT.